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Troubleshooting

The name of your wireless network DOES NOT appear in the list of Available Networks.

If the correct network name is not listed under “Available Networks” in the WNU, try the following troubleshooting steps:

1Temporarily move the computer, if possible, to 5 to 10 feet away from the wireless router. Close the WNU and reopen it. If the correct network name now appears under Available Networks, you may have a range or interference problem. See the suggestions listed in “Placement of your wireless networking hardware for optimal performance” on page 20.

2Using a computer that is connected to the wireless router through a network cable (as opposed to wirelessly), make sure that Broadcast SSID is enabled. This setting is found on the router’s wireless Channel and SSID configuration page. For detailed instructions on accessing this page and changing settings, see your wireless router’s User Manual.

The installation CD does not start WNU

If the installation CD does not start the WNU automatically, it could be that the computer is running other applications that are interfering with the CD drive.

To start the installation manually:

1If the WNU screen does not appear within 15-20 seconds, open up your CD drive by double-clicking on the My Computer icon.

2Double-click on the CD drive that the installation CD has been placed in to start the installation.

3Double-click the Files folder, then double-click the Setup.exe icon.

The Power LED does not come on. The card is not working

If the LED indicators are not ON, the problem may be that the card is not connected or is not installed correctly.

Make sure that the card is plugged firmly into the PCI slot of your computer. Check to see that the drivers for the card have been installed. Right-click on the My Computer icon on your notebook. Choose Properties and navigate to the Device Manager and see if your card is listed without any errors.

The Link LED is blinking slowly and you cannot connect to a wireless network or the Internet

If your card appears to be functioning correctly, but you cannot connect to a network or you have a red wireless icon at the bottom of your screen, the problem may be that there is a mismatch between the network name (SSID) settings in your wireless network properties.

Check the SSID settings to see if they match. The SSID is case-sensitive and the spelling on each computer must be exactly the same in order for the card to connect to the wireless router.

Note: To check the SSID settings or look for an available network, double-click the Signal Indicator icon to bring up the Wireless Networks screen. Click Add if you do not see the network you are trying to connect to and type in the SSID.