8DX-PS06CC
Troubleshooting
If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you
continue to have problems, contact customer support at our Service Center. DO NOT ATTEMPT TO
REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the product warranty.
Symptom Possible Solutions
The shredder does not work at
all.
• Make sure that the shredder is plugged in and that the outlet it is plugged into is
in good working order.
• The shredder may overheat with extended use. In the event that the shredder has
shred continuously beyond the maximum running time and has overheated, the
shredder will automatically shut off. If this happens, switch the shredder off for
30 minutes or longer before resuming normal operation.
• If using a plastic bag to line the wastebasket, remove it. The bag may be the
cause of the shredder not operating properly.
• The activation sensor of the shredder is located near the center of the feed slot.
Be sure to feed directly into the center area to trigger the machine (especially
applies to smaller pieces of paper or credit cards).
The shredder runs in Rev mode
but not in On/Auto mode.
• While in On/Auto mode, the motor will not start running until paper is inserted
into the feed slot. Set the unit to On/Auto and insert the paper to be shredded. It
is normal for the motor to run for a moment after setting it to On/Auto but it
should stop until paper is inserted. The sensor that activates the shredder in On/
Auto mode is located directly in the center of the slot. If the paper you are
inserting is narrow, it may not be detected by the sensor. It is possible that the
sensor, which activates the shredder, has become blocked with paper. Insert an
index card, directly in the center of the feed slot, and apply force. This will usually
clear any paper blocking the sensor.
There is a paper jam in the
shredder.
• Switch the shredder over into Rev (reverse) mode. While in reverse, the shredder
will back up and loosen the jammed paper. If required, you may need to tug and
remove several sheets to effectively clear the machine. When jammed paper is
loosened or removed, switch back to the On/Auto mode to continue shredding.
Repeat steps if needed.
CAUTION: Keep your hands away from the feed opening.
• With stubborn situations where the reverse function does not help, you may
loosen the jammed paper with shredder oil (cooking oil is acceptable, nothing
aerosol). Start by drizzling oil into the blades where the paper is jammed. Let it
soak for about 30 minutes to completely saturate. Return the shredd er back to
On/Auto mode. If required, a rigid sheet of cardstock (old greeting card, folded
file folder, or a sheet torn from a cereal box) can be fed into the shredder to help
push the jammed paper through.
The shredder will not stop
running.
• The sensor that activates the shredder may be blocked. Insert a sheet of paper to
clear the sensor.
DX-PS06CC_13-0652 MAN_V2_ENG.fm Page 8 Thursday, June 27, 2013 2:04 PM