Dyson Warranty and Customer Service Information

Dyson customer care

Limited 2 year household warranty

Terms and Conditions of the Dyson 2 year limited warranty

Your serial number can be found on the rating plate, which is on the machine behind the clear bin.TM

Note your serial number for future reference:

This product is protected by the following intellectual property rights:

Patents/Application numbers:

GB 2407784 A	CA 2,438,069	JP 2004-526999
PCT/GB04/004303	EP1361814	US 10/522,478
GB0416903.3	JP 2004-520137	AU 2003283161
AU2002226556	US 2004/0112022 A1	CA 2,495,073
CA 2,439,250	AU2001240894	EP1526798
EP1370172	EP1268076	JP 2004-527000
JP 2004-528876	JP2003-528704 A	US 10/523246
US 2004/0074213 A1	US 6,835,222	GB0416355.6
AU2002225209	AU637 272	GB0416476.0
CA 2,438,073	CA 2,056,161	GB0416359.8
EP1377197	EP 0636338	GB0410700.9
JP2004-520138	JP1948863	AU2002233553
US 2004-0111824 A1	US5078761	CA 2,439,247
AU2002225232	AU 2003283157	EP 1365676
CA 2,438,079	CA 2,495,053	JP 2004-524097 A
EP1361815	EP1526796	US 2004-0078925 A
JP 2004-520139	JP 2004/526998	AU2003252873
US 2004-0068827	US 10/522,339	CA 2449304
GB 2404887 A	AU 2003283159	EP1380247
WO 2005/016108	CA 2,495,066	JP 2003-344965
AU2002225207	EP1526797	US 2004/0111828 A

Registered Design/Application numbers:

GB 3020039	GB 3020041	ED 000340500
GB 3020040	ED 000281191-0001

Thank you for choosing to buy a Dyson vacuum cleaner.

If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1-877-397-6622 with your serial number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the clear binTM. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1-877-397-6622, or visit Dyson online at www.dyson.com

To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:

•You can register by completing and returning the enclosed form to us by mail.

•Alternatively, you can register on line at www.dyson.com

This will confirm your ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson, please call our customer helpline at 1-877-397-6622, 7 days a week, or log on to our website at www.dyson.com

What is covered

Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase when used for private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms:

What is not covered

Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred as a result of:

•Machines purchased from an unauthorized dealer.

•Clearing blockages from your machine.

•Use of parts not in accordance with the Owner’s Manual.

•Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual.

•External sources such as weather.

•Repairs or alterations carried out by unauthorized parties or agents.

•Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g., for commercial or rental purposes.

•Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed).

•Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd.

Warranty Service

•Please fill out and return the Product Registration Form, or register on line at www.dyson.com

•Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner’s rating plate, which is located on the machine behind the clear bin.

•All work will be carried out by Dyson Canada Ltd. or its authorized agents.

•Any replaced defective parts will become the property of Dyson, Canada Ltd.

•Service under this limited warranty will not extend the period of this limited warranty.

•If your machine is not functioning properly, please call the Dyson Helpline at 1-877-397-6622. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson Canada Ltd. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself.

Warranty Limitations and Exclusions

•Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you.

•Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Ltd. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this limitation may not apply to you.

•This warranty gives you specific legal rights. You may also have other rights which vary by state.

•This warranty is not transferable.

DC15 specifications

The Dyson DC15, also known as the "The Ball", marked a significant innovation in the realm of vacuum cleaners when it was first introduced by Dyson in 2005. Renowned for its distinctive ball design, this vacuum cleaner redefined maneuverability and usability in household cleaning appliances.

One of the main features of the Dyson DC15 is its unique ball technology, which allows for easy steering and navigation around furniture and obstacles. Traditional vacuums typically rely on fixed wheels, making it cumbersome to turn and adjust direction. In contrast, the ball design allows the vacuum to pivot on the spot, making it substantially easier to move and control, especially in tight spaces.

The DC15 also boasts a powerful suction system, driven by Dyson's patented Root Cyclone technology. This technology ensures that the vacuum maintains consistent suction power, unlike other vacuums that can lose suction as their dust bins fill up. The Root Cyclone works by capturing more microscopic dust and allergens, channeling them directly into the dust bin. This creates a more efficient cleaning experience while promoting a healthier environment by reducing airborne pollutants.

Additionally, the DC15 is equipped with a HEPA filtration system, which captures allergens and small particles, ensuring cleaner air is released back into the home. This feature is particularly beneficial for allergy sufferers and contributes to a cleaner home environment.

The vacuum cleaner also includes a variety of attachments, such as a combination tool, stair tool, and a crevice tool. These attachments enhance the versatility of the DC15, enabling users to tackle various surfaces, including carpets, hard floors, and upholstery. The quick-release button for tools also enhances ease of use, making it simple to switch from one attachment to another.

Furthermore, the DC15 is designed with a bottom-emptying dust bin that allows users to dispose of dust and debris without coming into contact with it. This feature not only simplifies the cleaning process but also ensures hygiene, which is an essential aspect of maintaining a clean home.

In summary, the Dyson DC15 represents a blend of innovative technology and user-friendly design, featuring maneuvers with its ball technology, powerful suction with Root Cyclone, HEPA filtration, and practical attachments. These characteristics make it a standout choice for those in search of an effective and efficient vacuum cleaner.

Dyson Understanding Warranty and Customer Service Options

Models: DC15