Dyson customer care
Thank you for choosing to buy a Dyson VACUUM
If you have a question about your Dyson vacuum, call the Dyson Helpline at
1-886-693-9766 with your serial number and details of where and when you bought the vacuum. Your serial number can be found on the rating plate, which is behind the clear binTM. Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your vacuum needs service, call the Dyson Helpline so we can discuss the available options. If your vacuum is under warranty, and it is a covered repair, it will be repaired at no cost.
Dyson Helpline
Call 1-866-693-9766 toll free, 7 days a week.
Please register as a Dyson vacuum owner
To help us ensure you receive prompt and efficient service, please register as a Dyson vacuum owner. There are three ways to do this:
•Online at www.dyson.com
•By calling the Dyson Helpline: 1-866-693-9766.
•By completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson vacuum in the event of an insurance loss, and enable us to contact you if necessary.
5 year warranty
Terms and conditions of the Dyson 5 year limited warranty.
What is covered
Your Dyson vacuum is warranted against original defects in material and workmanship for a period of five years from the date of purchase, when used for private household purposes in accordance with the Operating Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum is in proper operating condition during the warranty period. This limited warranty is subject to the following terms:
What is not covered
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of:
•Vacuums purchased from an unauthorized dealer.
•Clearing blockages from your vacuum.
•Carpet damage due to use not in accordance with flooring manufacturer’s instructions or failure to turn brush bar off when necessary.
•Use of parts not in accordance with the Operating Manual.
•Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Operating Manual.
•External sources such as weather.
•Repairs or alterations carried out by unauthorized parties or agents.
•Use of the vacuum other than for normal domestic purposes within the United States, e.g. for commercial or rental purposes.
•Normal wear and tear, including normal wearing parts such as clear binTM, belt, filter, brush bar, hose assembly and power cord (or where external damage or abuse is diagnosed).
•Use of parts and accessories other than those produced or recommended by Dyson, Inc.
Warranty service
•Please fill out and return the Warranty Form, or register online at www.dyson.com
•Before service can take place, the terms of the limited warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum’s rating plate, which is behind the clear binTM.
•All work will be carried out by Dyson, Inc. or its authorized agents.
•Any replaced defective parts will become the property of Dyson, Inc.
•Service under this warranty will not extend the period of this warranty.
•If your vacuum is not functioning properly, please call the Dyson Helpline at
1-866-693-9766. Most issues can be rectified over the telephone by our trained Customer
Care staff. If this is not possible Dyson, Inc. will arrange for your vacuum to be repaired and returned in full working order at no extra cost to yourself.
Warranty limitations and exclusions
•Any implied warranties relating to your vacuum, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.
•Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum. This limitation is not allowed by some States and so this limitation may not apply to you.
•This limited warranty gives you specific legal rights. You may also have other rights which vary by State.
•This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so that we can assist you more quickly in our Customer Service department. From time to time, Dyson, Inc. may send you special offers and news of our latest innovations. Check the box on the Warranty Form within the Operating Manual if you do not wish to receive marketing or promotional information from Dyson, Inc. For more information about our data collection practices, please refer to the Dyson, Inc privacy policy at www.dyson.com/privacy
Product information
Net weight: 20.61lbs, (9.35kg), Voltage: 120V 60Hz, Rated current: 12A
Please note: Small details may vary from those shown.
This product is protected by the following intellectual property rights:
Patent/Patent Application numbers:
EP 1119282; US 6,519,807; EP 1268076; US 6835222; EP 1361813; US 7290309; EP 1370172;
US 6991666; EP 1361812; US 7278181; EP 1361814; US 7018439; EP 1361815; US 6974488;
EP 04768834.6; US 2007-0079579; US 2008-0105510; WO 2005/107553; EP 05757418.8;
US 11/631,109; GB 241296; EP 05757445.1; US 11/632,851; GB 2422093; EP 06700228.7;
US 2008-000004; GB 2440718; WO 2008/017803; GB 2440716; WO 2008/017806;
GB 2440515; WO 2008/015377; GB 2440717; WO 2008/017804; WO 2008/017801;
GB 2440514; WO 2008/015378; GB 2440715; WO 2008/017802.
Equivalent patents, registered designs and applications exist in other countries.
