2 YEAR DYSON GUARANTEE TERMS AND CONDITIONS
Terms and conditions of the complimentary Dyson 2 year guarantee.
•The guarantee becomes effective from the date of purchase.
•The guarantee is only valid when purchase is made from an authorised retailer.
•All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery Robinson Ltd (New Zealand).
•Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd, Avery Robinson Ltd (New Zealand).
•The repair or replacement of your vacuum cleaner under guarantee will not extend the period of guarantee.
•The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.
•You must provide proof of purchase before any work can be carried out on your vacuum cleaner. Without this proof, any work carried out will be chargeable. Please keep your receipt.
WHAT IS COVERED
•The repair or replacement of your vacuum cleaner if your vacuum cleaner is found to be defective due to faulty materials, workmanship or function within 2 years of purchase (if any part is no longer available or out of manufacture, Dyson will replace it with a functional replacement part).
WHAT IS NOT COVERED
Dyson shall not be liable for costs of repair or replacement of a product incurred as a result of:
•Normal wear and tear (e.g. fuse, belt, brush bar).
•Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders dust may void your guarantee.
•Accidental damage, faults caused by negligent use or care, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Dyson Operating Manual.
•Blockages – please refer to the Dyson Operating Manual for details on how to unblock your vacuum cleaner.
•Use of the vacuum cleaner for anything other than normal domestic purposes in the country of purchase.
•Use of parts not assembled or installed in accordance with the instructions of Dyson.
•Use of parts and accessories other than those produced or recommended by Dyson.
•External sources such as transit damage or weather.
•Repairs or alterations carried out by parties other than Dyson or its authorised agents.
If you are in any doubt as to what is covered by your guarantee, please call the Dyson Customer Care Helpline on:
Australia 1800 239 766 New Zealand 0800 397 667
Remember: Always disconnect plug from mains before inspecting for problems.
•If your vacuum cleaner will not operate, first check the mains socket has electricity supply and that the plug is properly inserted into the socket.
•Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of paper etc may block the hose or ducts. Should a blockage occur, first disconnect the vacuum cleaner from the electricity supply and refer to the ‘blockage’ section.
•Never pick up hot cinders or lit cigarette ends.
•Do not attempt to pick up water with your Dyson vacuum cleaner. It has not been designed as a wet
If you are still experiencing problems with your Dyson vacuum cleaner, please call the Dyson Customer Care Helpline on:
Australia 1800 239 766 New Zealand 0800 397 667
REGISTERING YOUR GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a Dyson owner. There are three ways to do this
•Online (Australia only) at customercare@dyson.com.au
•By calling the Dyson Customer Care Helpline.
•By completing and returning the enclosed form to us by mail. This will confirm ownership of your Dyson vacuum cleaner in the event of an insurance loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
If you have a query about your Dyson vacuum cleaner call the Dyson Customer Care Helpline and quote your serial number, or contact us via the Dyson website. The serial number can be found behind the clear bin.
Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff.
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care Helpline so we can discuss the available options.
DYSON CUSTOMER CARE DETAILS
Any queries – just call the Dyson Customer Care Helpline AU: 1800 239 766
NZ: 0800 397 667
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research purposes (including sending commercial electronic messages) and may disclose it to third parties for the purposes of providing the services you have requested, or to our business partners or professional advisers. If you wish to access your personal information or see our full privacy policy, please contact us at customercare@dyson.com.au
CONFORMITY INFORMATION
A sample of this product has been tested and found to be in conformity with the following European Directive: 2006/95/EC Low voltage Directive, 93/68/EEC CE Marking Directive, 2004/108/EC EMC Directive.
PRODUCT INFORMATION
Product weight 8.07kg.
Please note: Small details may vary from those shown.
This product is protected by the following intellectual property rights:
PATENT/PATENT APPLICATION NUMBERS
EP 1361812; EP 1361814; EP 1268076; EP 1361815; EP 0636338; EP 0800360; EP 1377196; GB 2416483; WO 2006/008451; EP 1542574; EP 1542576;
GB 2407022; EP 1443842; EP 1443841.
Equivalent patents, registered designs and applications exist in other countries.
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