LOOKING FOR BLOCKAGES
•Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could result in personal injury.
•Look for blockages in the wand, airways and cleaner head.
•To remove the base plate to access an obstruction, see ‘Base plate – disassembly/reassembly’.
•To look for blockages in the airway between the ball and the cleaner head you will need to remove the cleaner head: see ‘Base plate – disassembly/ reassembly’.
•Beware of sharp objects when checking for blockages.
•Refit all parts securely before using.
•Clearing blockages is not covered by your guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
•This appliance is fitted with an automatically resetting thermal cut-out.
•Large items may block the tools or wand inlet. If any part becomes blocked the appliance may overheat and automatically cut-out.
•Switch ‘OFF’ and unplug. Leave to cool down for 1-2 hours before checking filters or for blockages.
•Clearing brush bar obstructions is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
•If your brush bar is obstructed, it may shut off. If this happens, you will need to remove the blockage.
•Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
•Beware of sharp objects when clearing obstructions.
•If you still cannot clear the obstruction, please follow the instructions below to remove the base plate. This gives more access to the obstruction. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website. Clearing brush bar obstructions is not covered by your warranty.
BASE PLATE - DISASSEMBLY/REASSEMBLY
•Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in personal injury.
•Lie the appliance on its front.
•Detach the red ‘C’ clip which is on the connection between the cleaner head and the appliance. It is quite firm, but do not pull it off roughly. Use a constant, firm pressure.
•Pull the cleaner head away from the appliance. Use a constant, firm pressure.
•On the cleaner head are two dials: turn each a quarter-turn counter-clockwise until it clicks.
Put the cleaner head onto its back:
–lift up the top edge of the base plate, so it rotates to the upright position
–lift out.
•Beware of sharp objects when clearing obstructions.
•To refit the base plate:
–fit the 3 lugs on the lower edge of the base plate into the 3 slots in the base of the cleaner head
–swing the upper edge of the base plate down; it will click into place.
•To secure the base plate:
–press the base plate close to the cleaner head
–secure the first dial by turning it a quarter-turn clockwise until it clicks and engages
–repeat with the second dial.
•Refit the red ‘C ‘clip onto the cleaner head. The flatter edge of the clip fits against the cleaner head. It is easier to slide one lug into its slot before the other.
•Lie the appliance on its back.
•Attach the cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the cleaner head fits into the twin-block connection on the body of the appliance, which is directly above the airway. Push firmly: the cleaner head will click into place.
BRUSH BAR – TROUBLESHOOTING
•If the brush bar has stopped spinning, follow the instructions above on clearing obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit the website.
•To watch a short online video visit: www.dyson.com/DC41brushbarmaintenance
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, call the Dyson Helpline with your serial number and details of where and when you bought the appliance. Most questions can be solved over the phone by one of our Dyson Helpline staff. If your appliance needs service, call the Dyson Helpline so we can discuss the available options. If your Dyson appliance is under warranty, and it is a covered repair, it will be repaired at no cost.
The rating plate is on the top of the appliance above the switches, under the wand handle.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson appliance owner. There are three ways to do this:
•Online at www.dyson.com
•Telephone the Dyson Helpline, 1-866-277-4649.
•Complete the enclosed Warranty Form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance loss, and enable us to contact you if necessary.
5 year warranty
Terms and conditions of the Dyson 5 year limited warranty.
WHAT IS COVERED
Your Dyson appliance is warranted against original defects in material and workmanship for a period of five years from the date of purchase, when used for private household purposes in accordance with the Dyson Operating Manual. This warranty provides, at no extra cost to you, all labor and parts necessary
to ensure your appliance is in proper operating condition during the warranty period. This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of:
•Appliances purchased from an unauthorized dealer.
•Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Dyson Operating Manual.
•Use of the appliance other than for normal domestic purposes within the United States, e.g. for commercial or rental purposes.
•Use of parts not in accordance with the Dyson Operating Manual.
•Use of parts and accessories other than those produced or recommended by Dyson, Inc.
•External sources such as weather.
•Repairs or alterations carried out by unauthorized parties or agents.
•Clearing blockages from your vacuum.
•Normal wear and tear, including normal wearing parts, such as clear bin, belt, filter, brush bar, hose assembly and power cord (or where external damage or abuse is diagnosed), carpet or floor damage due to use not in accordance with manufacturer’s instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
•Please fill out and return the Warranty Form, or register online at www.dyson.com
•Before service can take place, the terms of the limited warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase.
•Please keep your purchase receipt in a safe place to ensure you have this information.
•All work will be carried out by Dyson, Inc. or its authorized agents.
•Any replaced defective parts will become the property of Dyson, Inc.
•Service under this warranty will not extend the period of this warranty.
•If your appliance is not functioning properly, please call the Dyson Helpline. Most issues can be rectified over the telephone by our trained Customer Care staff. If this is not possible Dyson, Inc. will arrange for your appliance to be repaired and returned in full working order at no extra cost to yourself.
WARRANTY LIMITATION AND EXCLUSIONS
•Any implied warranties relating to your appliance including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.
•Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your appliance. This limitation is not allowed by some States and so this limitation may not apply to you.
•This limited warranty gives you specific legal rights. You may also have other rights which vary by State.
•This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so that we can assist you more quickly in our Customer Service department.
From time to time, Dyson, Inc. may send you special offers and news of our latest innovations. Check the box on the Warranty Form within the Operating Manual if you do not wish to receive marketing or promotional information from Dyson, Inc. For more information about our data collection practices, please refer to the Dyson, Inc. privacy policy at www.dyson.com/privacy
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials and so should not be treated as household waste. To protect the environment please dispose of this product responsibly and recycle where possible.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
