Eaton Electrical 3105 UPS Service and Support, Troubleshooting, Powerware National Service Centre

Troubleshooting

Symptom	Possible Cause	Action to Take
	The battery is disconnected	Connect the battery (see Connect
	and utility power is not
		Battery) and ensure power is
	available at the wall outlet.
		available at the wall outlet.
UPS will not turn on
	Input Circuit Breaker has	Reduce the amount of equipment
		plugged into the outlets of the UPS.
	tripped.
		Next, reset the circuit breaker by
		pushing the plunger back in.
UPS is making a	The „Battery Backup &	Turn off the UPS and reduce the
continuous sound
	Surge Protection‰ outlets are	amount of equipment connected to
and the „Overload‰
	overloaded.	these outlets.
indicator is lighted.
		Removed all connected equipment
		from the UPS and charge the
	The battery is not fully charged.	battery at least 8 hours.
UPS does not provide		During this charging period, turn
		off the UPS to prevent unnecessary
expected runtime.
		discharging.
		Call for service or you can replace
	Battery is getting older.	the battery by ordering one from
		your dealer.
		Reduce the amount of equipment
		plugged into the outlets of the UPS.
	The UPS is overloaded.	Try reducing the load by removing
		one piece of equipment at a time to
		determine if the problem continues.
		The UPS will turn off when the
Connected equipment	The UPS has exhausted its	battery has been depleted during an
		extended power outage. Allow the
loses power while	available run time.
		UPS to re-charge the battery, before
connected to the UPS
		continuing on battery operation.
		Ensure the equipment that is to be
	Equipment is connected to the	protected from a power outage is
	„Surge Protection‰ outlets.	plugged into the „Battery Backup &
		Surge Protection‰ outlets.
	The UPS may require service.	Contact Powerware Technical
		Support

Service and Support

For questions and/or problems, please call your local distributor or the help desk and ask for a UPS technical representative.

Powerware National Service Centre 1300 303 059

Please have the following information ready Model number and Serial number Symptoms of failure or problem

contact information

For additional information please visit us online: www.powerware.com.au

UserÊs Manual 350-700VA Rev B 11