Troubleshooting
Why are the control panel lights blinking randomly?
oYour air conditioner may have a minor electrical fault. Move the unit to another outlet or unplug the unit and plug it in again.
oYour air conditioner may be plugged into an outlet that cannot supply the correct voltage to the unit. Move the air conditioner to another outlet, and test the outlet with a voltage tester or another appliance that is known to be
oIf that is not the problem, the unit may have a faulty control panel. Contact customer service.
My unit runs for a little while (generally about 90 seconds) and then suddenly trips its power cord (and/or the circuit breaker).
oYour air conditioner may need to be reset. Move the unit to another outlet or unplug the unit for 1 minute and plug it in again.
oYour air conditioner may be plugged into an outlet that cannot supply the correct voltage to the unit. Move the air conditioner to another outlet, and test the outlet with a voltage tester or another appliance that is known to be
My air conditioner is too loud?
oYour air conditioner may be positioned on a hard or uneven floor causing your unit to vibrate. Move the unit onto a level, carpeted surface.
oIf the unit is level and a “knocking” noise is audible, the unit may have a faulty compressor. Contact customer service.
Why is my air conditioner leaking?
oCheck for damage to the bottom of the unit. If damage is present, contact customer service. o Make sure the unit on a level surface.
oMake sure you are running the unit with the drain plug installed. Make sure the drain cap as well as the rubber drain plug is attached to the unit.
Both fans are blowing, but only room temperature air is coming out of both fans?
oMake sure the unit is on “cooling” mode.
oNote that the compressor may take up to 3 minutes to turn on.
oCheck to see if there is any oily residue on the bottom of the unit or inside the unit on the panels, or components. If this is the case, then the compressor has a cracked coil that is leaking oil and the unit must be replaced. Contact customer service to replace.
