Efficient Networks, Inc.®
user’s systems or network.
3. Exclusive Remedy. Your exclusive remedy and EFFICIENT’s exclusive obligation for breach of this limited
warranty is, in EFFICIENT’s sole option, either (a) a refund of the purchase price paid for the Hardware/Soft-
ware or (b) repair or replacement of the Hardware/Software with new or remanufactured products. Any replace-
ment Hardware or Software will be warranted for the remainder of the original warranty period or thirty days,
which ever is longer.
4. Warranty Procedures. If a problem develops during the limited warranty period, the end user shall follow
the procedure outlined below:
Α. Prior to returning a product under this warranty, the end user must first call EFFICIENT at (888) 286-9375,
or send an email to EFFICIENT at support@efficient.com to obtain a return materials authorization (RMA)
number. RMAs are issued between 8:00 a.m. and 5:00 p.m. Central Time, excluding weekends and holidays.
The end user must provide the serial number(s) of the products in order to obtain an RMA.
B. After receiving an RMA, the end user shall ship the product or defective component, including power sup-
plies and cable, where applicable, freight or postage prepaid and insured, to EFFICIENT at 4849 Alpha Road,
Dallas Texas 75244, U.S.A. Within five (5) days notice from EFFICIENT, the end user shall provide EFFI-
CIENT with any missing items or, at EFFICIENT’s sole option, EFFICIENT will either (a) replace missing
items and charge the end user or (b) return the product to the end user freight collect. The end user shall include
a return address, daytime phone number and/or fax. The RMA number must be clearly marked on the outside of
the package.
C. Returned Products will be tested upon receipt by EFFICIENT. Products that pass all functional tests will be
returned to the end user.
D. EFFICIENT will return the repaired or replacement Product to the end user at the address provided by the
end user at EFFICIENT Network’s expense. For Products shipped within the United States of America, EFFI-
CIENT will use reasonable efforts to ensure delivery within five (5) business days from the date received by
EFFICIENT. Expedited service is available at additional cost to the end user.
E. Upon request from EFFICIENT, the end user must prove the date of the original purchase of the product by
a dated bill of sale or dated itemized receipt.
5. Limitations.
• The end user shall have no coverage or benefits under this limited warranty if the product has been subject to
abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifi-
cations, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts
which are not the fault of EFFICIENT, including acts of nature and damage caused by shipping.
• EFFICIENT will not honor, and will not consider the warranty voided, if: (1) the seal or serial number on the
Product have been tampered with or (2) there has been any attempted or actual repair or modification of the
Product by anyone other than an EFFICIENT authorized service provider.
• The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including
framing, and any non-operative parts.
• EFFICIENT’s limit of liability under the limited warranty shall be the actual cash value of the product at the
time the end user returns the product for repair, determined by the price paid by the end user for the product less
a reasonable amount for usage. EFFICIENT shall not be liable for any other losses or damages.
• The end user will be billed for any parts or labor charges not covered by this limited warranty. The end user
will be responsible for any expenses related to reinstallation of the product.
• THIS LIMITED WARRENTY IS THE ONLY WARRENTY EFFICIENT MAKES FOR THE PRODUCT
AND SOFTWARE. TO THE EXTENT ALLOWED BY LAW, NO OTHER WARRENTY APPLIES, WETH-
ER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRENTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE.
6. Out of Warranty Repair. Out of warranty repair is available for a fixed fee. Please contact EFFICIENT at
the numbers provided above to determine out of warranty repair rate. End users seeking out of warranty repair
should contact EFFICIENT as described above to obtain an RMA and to arrange for payment of the repair
charge. All shipping charges will be billed to the end-user.
General Provisions
The following general provisions apply to the foregoing Software License and Limited Warranty.
1. No Modification. The foregoing Limited Warranty is the end user’s sole and exclusive remedy and is in lieu
of all other warranties, express or implied. No oral or written information or advice given by EFFICIENT or tis
dealers, distributors, employees or agents shall in any way extend, modify or add to the foregoing Software Li-
cense and Limited Warranty. This Software License and Limited Warranty constitutes the entire agreement be-
tween EFFICIENT and the end user, and supersedes all prior and contemporaneous representation, agreements
or understandings, oral or written. This Software License and Limited Warranty may not be changed or amended
except by a written instrument executed by a duly authorized officer of EFFICIENT.