Troubleshooting 17
Troubleshooting
If you are having problems with your adapter or with the corresponding software,
the following suggestions can help you diagnose and solve the problems. If these
suggestions do not work for you, try the suggestions described in the online
manual for the corresponding software, or those on the Help Web (see page23).

Using the Line Check utility

(under Windows NT and Windows 2000/XP)
The Line Check utility performs a check of your adapter, cabling, and ISDN PRI or
channelized T1 connection.
To run the Line Check utility, follow the instructions below.
Under Windows NT:
Click ‘Start > Programs > Eicon ISDN Tools (Common) > Line Check’.
In the ‘Diva Server for Windows NT - Line Check’ dialog box, select the adapter
you want to test, then click ‘Start’.
Under Windows 2000/XP:
Click ‘Start > Programs > Diva Server for Windows 2000/XP > Check ISDN Line’.
In the ‘Diva Server for Windows 2000/XP - Line Check’ dialog box, select the
adapter you want to test, then click ‘Start’.
If the Line Check returns an error, check the following items:
•cabling
•Diva Server configuration (phone numbers and switch type)
•hardware configuration (for information on resolving hardware conflicts, refer to
the README.TXT file on your Diva Server Software Suite CD-ROM)
Note: Take note of the error code returned by the Line Check utility. This error
code can help your telecommunications service provider diagnose the problem.
If the Line Check does not return an error, but you cannot get your Diva Server
adapter to work properly, there is probably a problem in the configuration of the
application you are using with your Diva Server adapter (such as Dial-Up
Networking or faxing software).