Customer Services 23
Customer Services
To obtain technical support for Eicon Networks products, contact either Eicon
Networks or your Eicon Networks supplier as indicated below. Please note that in
some regions you can save time and long-distance charges by sending a
description of your situation by fax. Customer Services personnel will then call you
to provide a solution or to request additional information.
•In the United States, Central and South America, Western Canada (Manitoba
westward), and the Atlantic Provinces (New Brunswick eastward), call our Dallas
office at 972-417-5515 or send a fax marked ‘Attn.: Customer Services’ to
972-417-5610.
•In Eastern Canada (Ontario and Quebec), call our Montreal office at
514-745-5577 and ask for Customer Services, or send a fax marked
‘Attn.:Customer Ser vices’ to 514-745-5502.

World Wide Web

Information about Eicon Networks products and services—including
documentation and software updates—is available from our international web site
at www.eicon.com.
Help Web
Visit our Help Web at www.eicon.com/support/ema. The Help Web contains
detailed instructions for installing and configuring the Diva Server adapter and
software for various uses.
The Help Web also contains useful troubleshooting information. If you have
problems with your Diva Server adapter or the corresponding software, try the
suggestions listed on the Help Web before you call Customer Services.

Comments

If you wish to make comments about your Eicon Networks server adapter or the
corresponding software, address them by E-mail to: divaserver@eicon.com.