| What to do if… |
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| Problem |
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| Possible cause/Solution |
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| The drain hose is squashed or kinked. | |
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| • | Check the drain hose connection. |
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| The drain filter is clogged. | |
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| • | Clean the drain filter. |
| The machine does not empty and/or does |
| An option or a programme that ends with the | |
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| water still in the tub or a that eliminates all | ||
| not spin: |
| the spinning phases has been selected. | |
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| • | Select the draining or the spinning pro- |
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| gramme. |
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| The laundry is not evenly distributed in the | |
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| drum. | |
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| • | Redistribute the laundry. |
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| Too much detergent or unsuitable detergent | |
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| (creates too much foam) has been used. | |
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| • | Reduce the detergent quantity or use an- |
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| other one. |
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| Check whether there are any leaks from one | |
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| of the inlet hose fittings. It is not always easy | |
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| to see this as the water runs down the hose; | |
| There is water on the floor: |
| check to see if it is damp. | |
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| • | Check the water inlet hose connection. | |
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| The drain or the inlet hose is damaged. | |
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| • | Replace it with a new one. |
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| The cap on the filter has not been replaced or | |
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| the filter has not been properly screwed in af- | |
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| ter cleaning action. | |
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| • | Refit the cap on the filter or screw the filter |
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| fully in. |
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| Too little detergent or unsuitable detergent | |
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| has been used. | |
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| • | Increase the detergent quantity or use an- |
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| other one. |
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| Stubborn stains have not been treated prior to | |
| Unsatisfactory washing results: |
| washing. | |
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| • | Use commercial products to treat the stub- | |
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| born stains. |
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| The correct temperature was not selected. | |
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| • | Check if you have selected the correct tem- |
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| perature. |
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| Excessive laundry load. | |
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| • | Reduce the laundry load. |
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| The programme is still running. | |
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| • | Wait the end of washing cycle. |
| The door will not open: |
| The door lock has not been released. | |
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| • | Wait until the symbol 9.4 has gone off. | |
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| There is water in the drum. | |
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| • | Select drain or spin programme to empty |
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| out the water. |
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