26Solutions to Common Problems
PROBLEM | POSSIBLE CAUSE | SOLUTION |
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Nothing works. | Cooktop is not connected to electrical power | Have cooktop connected to a properly sized |
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| electrical power supply by a qualified technician. |
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| Power supply is not energized. | Have an electrician check power supply, |
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| including the house circuit breaker, wiring and |
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| fuses. |
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Igniters do not spark. | Circuit breaker is tripped. | Reset circuit breaker |
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| House fuse is blown. | Replace house fuse. |
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| Power outage in local area. | Contact power company. |
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Sparking but no flame ignition | Gas | Turn |
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| Gas supply is interrupted. | Contact gas company. |
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Burners ignite but flame is extremely | Burner ring ports are clogged. | Clean burner ring ports with straightened paper |
large, distorted or yellow. |
| clip, needle or wire. |
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| Burner ports or burner caps are not positioned | Remove and carefully |
| properly. | caps. |
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| Cooktop is being operated on the wrong type | Ensure that the type of cooktop matches the gas |
| of gas. | supply (natural gas or L.P. gas) |
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| Regulator is not installed, is faulty or is set for | Check installation, replace regullator, or set |
| the wrong type of gas. | regulator for proper gas. |
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Burner flame goes out at low setting. | Low gas supply pressure. | Contact gas company. |
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Ignitors spark continuously after flame | Power supply is not grounded. | Have power supply properly grounded. |
ignition. |
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| Power supply polarity is reversed. | Have polarity corrected. |
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| Ignitors are wet or dirty. | Dry or clean ignitors. |
