15
Before you call

Solutions to Common Problems

Controls are not set properly. See instructions in the Oven Control Guide to set the
controls.
House fuse has blown or circuit breaker has tripped immediately following installation.
House fuse may not be fully engaged. Check fuse or engage circuit breaker securely.
House fuse has blown or circuit breaker has tripped after the oven has been installed and
previously operating. Call an authorized servicer.
Wall oven is not properly connected to gas supply. Check connection (see Installation
Instructions).
Make sure gas supply shut-off valve is opened before turning on the oven after installing
the wall oven.
Burned out or loose bulb. Follow instructions under Changing Oven Light to replace or
tighten the bulb.
Door is open. Door should be closed during broiling.
Meat too close to the broil burner. Reposition the rack to provide more clearance between
the meat and the broiler.
Meat not properly prepared. Remove excess fat from meat. Slash remaining fatty edges
to prevent curling, but do not cut into the lean.
Grid on broiler pan wrong side up. Grease cannot drain into broiler pan. Always place the
grid on the broiler pan with the ribs up and the slots down to allow grease to drip into the
pan.
Broiler pan used without grid or grid covered with foil. DO NOT use the broiler pan without
the grid or cover the grid with foil.
Grease spatters and food buildup cause excessive smoke. Regular cleaning is necessary
when broiling frequently.
Many factors affect baking results. See Baking for hints, causes and corrections. See
Arranging Oven Racks.
If baked food items are too dark on top or bottom, allow the oven to preheat to set
temperature before placing food in oven. Make sure the proper rack position is used
when baking. Set temperature 25°F lower than recommended. If food is not done after
recommended time, increase the set temperature 25°F.
Controls not set properly. Follow instructions under Oven Cleaning.
Self-cleaning cycle was interrupted. Stop time must be set 2-4 hours past the start time.
Follow steps under "To Stop or Interrupt a Self-Cleaning Cycle" in the Oven Cleaning
section.
Failure to clean bottom, front top of oven, frame of oven or door area outside oven seal.
These areas are not in the self-cleaning area, but get enough to burn on residue. Clean
these areas before the self-cleaning cycle started. Burned on residue can be with a stiff
nylon brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Excessive spillovers in oven. Set the self-cleaning cycle for a longer cleaning time.
Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
spillovers or for large amounts of grease on bottom of oven. Wipe up excessive spillovers
before starting the self-clean cycle.
Entire Appliance does not operate.
Oven does not operate.
Oven light does not work.
Oven smokes excessively during broiling.
Poor baking results.
Self-cleaning cycle does not work.
Soil not completely removed after self-
cleaning cycle is completed.
Flames inside oven or smoke from vent.