Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM | SOLUTION |
ν There is no spark when lighting the gas | υ Check that the unit is plugged in and the electrical |
| supply is switched on |
| υ Check that the RCCB has not tripped (if fitted) |
| υ Check the mains fuse has not blown |
| υ Check the burner cap and crown have been |
| replaced correctly, e.g. after cleaning. |
|
|
ν The gas ring burns unevenly | υ Check the main jet is not blocked and the burner |
| crown is clear of food particles. |
| υ Check the burner cap and crown have been |
| replaced correctly, e.g. after cleaning. |
|
|
If after all these checks, your hob still does not operate correctly, contact your local Service Force Centre.
Please note that it will be necessary to provide proof of purchase for any
Service and Spare Parts
If you require spare parts or an engineer contact your local Service Force Centre by telephoning:
0870 5 929929
Your call will be routed to the Service Centre covering your post code area. The addresses of Electrolux Service Forces Centres are detailed on the following pages.
When you contact the Service Centre, they will need the following information:
1.Your name, address and post code.
2.Your telephone number
3.Clear and concise details of the fault
4.The model and the serial number (see rating label on the back of this instruction booklet)
5.Date of purchase
CUSTOMER CARE
For general enquiries concerning your appliance, contact our Customer Care Department by letter or telephone as follows:
Customer Care Department
ELECTROLUX
Slough
Berkshire, SL1 1DZ
Tel:
*calls to this number may be recorded for training purposes.
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