Something not working?
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that one od the following alarm codes appears on the display and the “End” light starts to flash:
-E10 : problem with the water supply
-E20 : problem with water draining
-E40 : door open
Once the problem has been eliminated, press the START button to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.
Problem | Possible causes | ||
The machine does not | • | The door has not been closed. (E40) | |
start | • | The plug is not properly inserted in the power socket. | |
| • There is no supply at the socket. | ||
| • The main fuse or the fuse in the plug has blown. | ||
| • The Start button has not been pressed. | ||
| • | The DELAY has been selected. | |
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The machine does not | • The water tap is closed. (E10 ) | ||
• The filter in the inlet hose is blocked. (E10 ) | |||
fill | |||
• The inlet hose may be squashed or kinked. (E10 ) | |||
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| • The door has not been closed. (E40) | ||
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The machine fills then | • | The end of the drain hose is too low. | |
empties immediately | • | The end of the drain hose is submerged in water. | |
| • There is no vent in the end of the drain hose. | ||
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The machine does not | • | The drain hose may be squashed or kinked. (E20) | |
empty and/or does not | • | The option has been selected. | |
spin | • | The drain pump may be blocked. (E20) | |
| • The drain hose extension, if fitted, is not correct. Follow the | ||
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| instructions for connecting to the waste. | |
| • The drainage system pipes are blocked. | ||
| • The wash load is unbalanced: redistribute the clothes inside the | ||
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| drum to allow the machine to spin. | |
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There is water on the | • | Too much detergent or unsuitable detergent has been used | |
floor |
| (creates too much foam). | |
• Check whether there are any leaks from the inlet hose fittings. It is | |||
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| not always easy to see this as the water runs down the hose; check | |
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| to see if it is damp. | |
| • The drain hose may be damaged or not securely positioned. | ||
| • The detergent dispenser drawer or recess is clogged. | ||
| • The drainage system pipes are blocked. | ||
| • | The cap on the emergency emptying hose has not been replaced | |
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| after cleaning the pump. | |
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