Warranty Policy
•Two (2) year warranty on parts and labor from defects in workmanship from purchase date as follows.
•Each party will be responsiblefor one way shipping during thewarranty return period.
•DOA (Defective on Arrival): Mustbe reported within 7business days of receipt.
•An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or authorize a warranty repair. Elite Screens will replace the DOA (Defective on Arrival) unit with a brand new replacement *(see exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is received, Elite Screens will send out a new *unit to the customer by ground service (subject to inventory availability). Should a problembereported after the
•Missing Parts must be reported within the
•DO NOT return any unauthorized items to Elite Screens, as they will be refused at shipper’s expense. The RMA number must be included on the outside label of your shipping box and shipping documents. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 45 days from thedate of issue.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or based on stock availability.
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_formhtm.
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
For Customer Service and Technical questions, please contact Elite Screens at:
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