Chapter 5: Technical Support

If you are experiencing trouble with your touchmonitor, refer to the following suggestions.

If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.

Solutions to Common Problems

Problem

Suggested Troubleshooting

The touchmonitor does not respond when

Check that the DC power adaptor is properly

connected

turning on the system

Verify the DC power adaptor is functioning

 

Monitor display is dim

Use the OSD to increase the brightness

Use the OSD to increase the contrast

 

 

If the Power Status LED is blinking, the monitor or

 

Computer Module may be in SLEEP mode. Press

Monitor display is blank

any key / move the mouse / touch the Touchscreen to

see if the image reappears

 

 

Check that the signal source device is turned on

 

Check that that there are no loose cable connections

Monitor displays an “Out Of Range”

Adjust your computer’s resolution/timing mode to be

within the allowable timing ranges specified for your

message

touchmonitor (see website for specifications)

 

 

Adjust your computer’s resolution/timing mode to be

Monitor display image looks abnormal

within the allowable timing ranges specified for your

touchmonitor (see website for specifications)

 

 

Use the Auto Adjust function in the OSD

 

Verify your PC has the latest Elo drivers installed

Touch functionality doesn’t work

Perform the calibration routine provided with the

 

latest Elo drivers

The OSD buttons or power button does not

Check to see if the OSD lock or power lock functions

respond when pressed

are on

User Manual: 1523L, 1723L

SW601951 Rev A, Page 20 of 29

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Elo TouchSystems 1723L, 1523L user manual Technical Support, Solutions to Common Problems

1523L, 1723L specifications

Elo TouchSystems is a pioneering name in the realm of interactive touchscreen solutions, and its models 1723L and 1523L stand out for their impressive features, technologies, and reliable performance. Tailored for various applications, from retail environments to point-of-sale (POS) systems, these touch monitors offer both functionality and style.

The Elo 1723L is a 17-inch touchscreen display that boasts a sleek, modern design with a narrow bezel, making it an aesthetically pleasing choice for front-of-house applications. It incorporates Elo's advanced touchscreen technology, supporting both projected capacitive and resistive touch options. Projected capacitive touch technology allows for multi-touch capabilities, which can significantly enhance user experience by enabling gestures such as pinch-to-zoom and swipe. The resistive version, while less common in modern devices, remains popular for its durability and accuracy, especially in environments where users may wear gloves.

On the other hand, the Elo 1523L is a slightly smaller 15-inch model, ideal for applications with limited space without sacrificing performance. This model also features a narrow bezel design and offers the same advanced touchscreen technologies as the 1723L, ensuring responsiveness and accuracy whether used in high-traffic retail environments or for engaging kiosks.

One of the critical characteristics of both models is their versatility. They are designed to be mounted in various orientations, including desktop and wall mount configurations, allowing for flexible installation in diverse settings. Additionally, the displays support both USB and serial connectivity, ensuring compatibility with a wide range of devices and operating systems.

Durability is another hallmark of the Elo 1723L and 1523L. Both models are built with a robust glass front that not only offers clarity but is also resistant to scratches and impacts, making them suitable for environments with heavy usage. With an IP65 rating on the front panel, these monitors are also resistant to dust and water, enhancing their reliability in busy sectors.

The energy-efficient design of the Elo 1723L and 1523L monitors contributes to lower operating costs and makes them an environmentally friendly choice. Both models are also equipped with integrated speakers, enhancing multimedia applications.

In summary, the Elo TouchSystems 1723L and 1523L are versatile, durable, and technologically advanced touchscreen displays that cater to a wide range of applications. With their sleek designs, advanced touch technologies, and robust features, these monitors exemplify the quality and innovation that Elo TouchSystems is known for.