4-23
CHAPTER
4
C
HAPTER
4
T
ROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following

table. If the problem persists, please contact your local dealer or our service

center.

Solutions to Common Problems

Problem Suggestion(s)
No image appears on screen. Check that all the I/O and power conn ectors are properly
connected as described in Chapter 2.
Make sure the pins of the connectors ar e not crooked or
broken.
Test power supply by trying different cables, a different
wall outlet or plug another appliance into the outlet.
Make certain the video cable is prope rl y co nnect ed a nd tha t
it is not damaged. Check for bent pins o n the cable
connectors.
Ensure that your computer and video card are properly
configured. (Consult video card documentation.)
“Out of Range” display Check to see if the resolution of your computer is higher
than that of the LCD displa y.
Reconfigure the r esolution of your co mputer to make it le ss
than or equal to 1280 x 1024. See Appendix A for more
information on reso lu ti on.
OSD/Power buttons don't respond See page 3-20 for OSD enable/disable.