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Chapter 6: Troubleshooting

You cannot connect to the Internet

■The ISP may be having technical difficulties. Contact your ISP for technical support.

■See if the modem works with a different communications program. The problem may

be with just one program.

■Review the troubleshooting information under “Internet” on page 62

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to

53K. Other factors, such as line noise, telephone service provider equipment, or ISP

limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is

limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload

data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400bps when

you have a 56K mod em

Current fax technology only supports a maximum send and receive rate of 14,400bps.

The modem is not recognized by your computer

■Make sure that the line connected to the modem is working and plugged into the

appropriate port on your computer. See “Desktop PC Back” on page 10 to make sure

that the connections have been made correctly.

■If the modem shares the telephone line with another device, make sure that the

telephone line is not in use (for example, someone is on the telephone, or another

modem is in use).

■Use the modem cable that came with your computer. Some telephone cables do not

meet required cable standards and may cause problems with the modem connection.

■Shut down and restart your computer.

■Run Windows modem diagnostics.

To run modem diagnostics:

1Close all open programs.

2Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click Printers and Other Hardware.

3Click/Double-click the Phone and Modem Options icon, then click the Modems tab.

Contents

Main Page i Contents 1G e t t i n g H e l p 2 Checking Out Your eMachines Computer 3G e t t i n g S t a r t e d 4 Using Drives and Ports 5 Maintaining Your Computer 6 Troubleshooting iii Page Page 2 Chapter 1: Getting Help Thank you for purchasing our computer! eMachines Web site eMachines Web site Help and Support To start Help and Support: 4 Chapter 1: Getting Help BigFix To start BigFix: To learn more about using BigFix: Online help Online help Page Chapter 2 8 Desktop PC Front Your computer includes the following components. Desktop PC Front 10 Desktop PC Back Your computer includes the following components. Desktop PC Back 12 Identifying your model Page Chapter 3 Getting Started 16 Working safely Reducing eye strain Setting up your computer desk and chair Working safely Setting up your co mputer and computer accessories Sitting at your computer Avoiding discomfort and injury from repetitive strain 18 Protecting from power source problems Checking the voltage selection Starting your computer 20 Waking up your computer Turning off your computer To turn off your computer: 1 2 Restarting (rebooting) your computer Restarting (rebooting) your computer To close unresponsive programs and restart your computer: 1 2 3 4 5 Adjusting the volume To adjust the overall volume level using hardware controls: Using the keyboard Enhanced keyboard Standard keyboard Using the keyboard Keyboard features 24 Using the mouse Page Connecting the modem Connecting to a wired Ethernet network Connecting to a wired Ethernet network To connect to a wired Ethernet network: 2 1 28 Installing a printer, scanner, or other peripheral device Page 30 Using the diskette drive To use a diskette: 1 2 3 Using the memory card reader Using the memory card reader Memory card types 32 Inserting a memory card To use a memory card: 1 2 To remove a memory card: Using the CD or DVD drive Using the CD or DVD drive Identifying drive types 34 Inserting a CD or DVD To insert a CD or DVD: 1 2 3 Using the CD or DVD drive Playing a CD Playing a DVD Creating CDs or DVDs Page Chapter 5 Maintaining Your Computer 38 Caring for your computer Updating Windows To run Windows Update: 1 2 3 Protecting your computer from viruses Protecting your computer from viruses To scan for viruses: 1 Page Cleaning your computer To update Norton AntiVirus: 1 2 3 Cleaning your computer Cleaning the exterior 42 Cleaning the keyboard Cleaning the computer display Cleaning the mouse To clean your optical mouse: Page 44 Cleaning CDs or DVDs Restoring your system Preventing static electricity discharge Preventing static electricity discharge Opening the case Removing the side panel Opening the case Removing the front bezel To remove the front bezel: Closing the case Replacing the side panel Page Installing memory Page Replacing the system battery Page Page Page 56 Safety guidelines First steps 57 Troubleshooting Add-in cards The computer does not recognize an add-in card Audio Battery 58 Audio CD does not produce sound A DVD movie will not play 59 Computer The computer will not start Diskette drive The diskette drive is not recognized You cannot save a file to diskette or you see the message disk is full or write-protected DVD drives File management A file was accidentally deleted To restore deleted files: 1 2 Hard drive You see an Insufficient disk space error message You see a Data error message The hard drive cannot be accessed, or you see a General failure reading drive C error message You see a Non-system disk or disk error error message Internet You cannot connect to the Internet You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long Keyboard 64 Memory You see a Memory error message You see a Not enough memory error message Memory card reader Drive letters for the memory card slots do not appear in the My Computer window 1 2 3 4 66 You cannot connect to the Internet 1 2 3 67 4 5 The modem is noisy when it dials and connects To turn down the modem volume: 1 2 3 4 5 Monitor The screen resolution is not correct The computer is running but there is no picture The color is not uniform Why is there a horizontal line or wire visible across the monitor screen? Mouse The mouse does not work The mouse works erratically 70 Networks You cannot connect to your company network Passwords Your computer does not accept your password Power 1 2 3 You see a Printer queue is full error message To make sure that the printer is not set to work offline: 1 2 3 72 You see a Printer is out of paper error message Sound You are not getting sound from the speakers Telephone support Telephone support Before calling eMachines Customer Care 74 Telephone numbers Self-help Page 76 Appendix A: Warning Important safety information Setting up your system Care during use Replacement parts and accessories Regulatory compliance statements United States of America California Proposition65 Warning Federal Communications Commission (FCC) Unintentional emitter per FCC Part15 78 Canada Industry Canada (IC) Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Laser safety statement Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Lightning protection 80 Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index