eMachines 13 Telephone support

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Telephone support

Telephone support

Before calling eMachines Customer Care

If you have a technical problem with your computer, follow these recommendations before

contacting Customer Care:

■Make sure that your computer is connected correctly to a grounded ACoutlet that is

supplying power. If you use a surge protector, make sure that it is turned on.

■If a peripheral device, such as a keyboard or mouse, does not appear to work, make

sure that all cables are plugged in securely.

■If you have recently installed hardware or software, make sure that you have installed

it according to the instructions provided with it. If you did not purchase the hardware

or software from eMachines, see the manufacturer’s documentation and technical

support resources.

■If you have “how to” questions about using a program, see:

■Online Help

■Printed documentation

■The Microsoft Windows documentation

■The software publisher’s Web site

■See the troubleshooting section of this chapter.

■Have your customer ID, serial number, and order number available, along with a

detailed description of your problem, including the exact text of any error messages,

and the steps you have taken.

■Make sure that your computer is nearby at the time of your call. The technician may

have you follow troubleshooting steps.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer

problem if:

■Power cords or plugs are damaged

■Liquid has been spilled into your computer

■Your computer was dropped

■The case was damaged

Instead, unplug your computer and contact a qualified computer

technician.

Contents

Main Page i Contents 1G e t t i n g H e l p 2 Checking Out Your eMachines Computer 3G e t t i n g S t a r t e d 4 Using Drives and Ports 5 Maintaining Your Computer 6 Troubleshooting iii Page Page 2 Chapter 1: Getting Help Thank you for purchasing our computer! eMachines Web site eMachines Web site Help and Support To start Help and Support: 4 Chapter 1: Getting Help BigFix To start BigFix: To learn more about using BigFix: Online help Online help Page Chapter 2 8 Desktop PC Front Your computer includes the following components. Desktop PC Front 10 Desktop PC Back Your computer includes the following components. Desktop PC Back 12 Identifying your model Page Chapter 3 Getting Started 16 Working safely Reducing eye strain Setting up your computer desk and chair Working safely Setting up your co mputer and computer accessories Sitting at your computer Avoiding discomfort and injury from repetitive strain 18 Protecting from power source problems Checking the voltage selection Starting your computer 20 Waking up your computer Turning off your computer To turn off your computer: 1 2 Restarting (rebooting) your computer Restarting (rebooting) your computer To close unresponsive programs and restart your computer: 1 2 3 4 5 Adjusting the volume To adjust the overall volume level using hardware controls: Using the keyboard Enhanced keyboard Standard keyboard Using the keyboard Keyboard features 24 Using the mouse Page Connecting the modem Connecting to a wired Ethernet network Connecting to a wired Ethernet network To connect to a wired Ethernet network: 2 1 28 Installing a printer, scanner, or other peripheral device Page 30 Using the diskette drive To use a diskette: 1 2 3 Using the memory card reader Using the memory card reader Memory card types 32 Inserting a memory card To use a memory card: 1 2 To remove a memory card: Using the CD or DVD drive Using the CD or DVD drive Identifying drive types 34 Inserting a CD or DVD To insert a CD or DVD: 1 2 3 Using the CD or DVD drive Playing a CD Playing a DVD Creating CDs or DVDs Page Chapter 5 Maintaining Your Computer 38 Caring for your computer Updating Windows To run Windows Update: 1 2 3 Protecting your computer from viruses Protecting your computer from viruses To scan for viruses: 1 Page Cleaning your computer To update Norton AntiVirus: 1 2 3 Cleaning your computer Cleaning the exterior 42 Cleaning the keyboard Cleaning the computer display Cleaning the mouse To clean your optical mouse: Page 44 Cleaning CDs or DVDs Restoring your system Preventing static electricity discharge Preventing static electricity discharge Opening the case Removing the side panel Opening the case Removing the front bezel To remove the front bezel: Closing the case Replacing the side panel Page Installing memory Page Replacing the system battery Page Page Page 56 Safety guidelines First steps 57 Troubleshooting Add-in cards The computer does not recognize an add-in card Audio Battery 58 Audio CD does not produce sound A DVD movie will not play 59 Computer The computer will not start Diskette drive The diskette drive is not recognized You cannot save a file to diskette or you see the message disk is full or write-protected DVD drives File management A file was accidentally deleted To restore deleted files: 1 2 Hard drive You see an Insufficient disk space error message You see a Data error message The hard drive cannot be accessed, or you see a General failure reading drive C error message You see a Non-system disk or disk error error message Internet You cannot connect to the Internet You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long Keyboard 64 Memory You see a Memory error message You see a Not enough memory error message Memory card reader Drive letters for the memory card slots do not appear in the My Computer window 1 2 3 4 66 You cannot connect to the Internet 1 2 3 67 4 5 The modem is noisy when it dials and connects To turn down the modem volume: 1 2 3 4 5 Monitor The screen resolution is not correct The computer is running but there is no picture The color is not uniform Why is there a horizontal line or wire visible across the monitor screen? Mouse The mouse does not work The mouse works erratically 70 Networks You cannot connect to your company network Passwords Your computer does not accept your password Power 1 2 3 You see a Printer queue is full error message To make sure that the printer is not set to work offline: 1 2 3 72 You see a Printer is out of paper error message Sound You are not getting sound from the speakers Telephone support Telephone support Before calling eMachines Customer Care 74 Telephone numbers Self-help Page 76 Appendix A: Warning Important safety information Setting up your system Care during use Replacement parts and accessories Regulatory compliance statements United States of America California Proposition65 Warning Federal Communications Commission (FCC) Unintentional emitter per FCC Part15 78 Canada Industry Canada (IC) Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Laser safety statement Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Lightning protection 80 Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index