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Enterasys Networks 2.2.1 Getting Help from the Global Technical Assistance Center

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Introduction

1-10 Getting Help

Getting Help from the Global Technical Assistance Center

If you need technical support related to NetSight Element Manager, contact the

Global Technical Assistance Center via one of the following methods:

By phone: (603) 332-9400

24 hours a day, 365 days a year

By fax: (603) 337-3075

By mail: Enterasys

Technical Support

35 Industrial Way

Rochester, NH 03867

By e-mail: support@enterasys.com

FTP: ftp.ctron.com (134.141.197.25)

Password your email address

By BBS: (603) 335-3358

Modem Setting 8N1: 8 data bits, 1 stop bit, No parity

Send your questions, comments, and suggestions regarding NetSight

documentation to NetSight Technical Communications via the following e-mail

address:

Netsight_docs@enterasys.com

To locate product specific information, refer to the Enterasys Web site at the

following address:

http://www.enterasys.com

Contents

Main Page i Notice Virus Disclaimer ii iii Restricted Rights Notice Page Contents Page 1-1 Chapter 1 Introduction How to use this guide; related guides; useful definitions; software conventions; getting help Using the Generic SNMP Users Guide 1-2 Related Manuals Related Manuals Useful Definitions Useful Definitions 1-3 1-4 Useful Definitions Useful Definitions 1-5 1-6 Software Conventions Software Conventions Software Conventions 1-7 Using the Mouse Left Mouse Button Right Mouse Button 1-8 Software Conventions Common Generic SNMP Window Fields Using Window Buttons IP Address System Description MAC Address Getting Help 1-9 Getting Help Using On-line Help Accessing On-line Documentation 1-10 Getting Help Getting Help from the Global Technical Assistance Center Chapter 2 System Group System Group 2-2 Modifying the System Group Administrative Fields Modifying the System Group Administrative Fields Modifying the System Group Administrative Fields 2-3 System Group Using the Other Groups Menu Page 3-1 Chapter 3 Viewing the Interface Group Viewing interface statistics; using the Admin/Status option and the Last Change field 3-2 3-3 Viewing Statistics 3-4 (Received Packets only) (Transmitted Packets only) Setting the Interface Admin Status 4-1 Chapter 4 Using the Address Translation Table The Address Translation Table window; editing the Address Translation Table Using the Address Translation Table 4-2 4-3 Using the Address Translation Table Editing the Address Translation Table Page 5-1 Chapter 5 Viewing IP Group Statistics The IP Group window; using the Time To Live option 5-2 5-3 5-4 5-5 Setting the Time To Live Option Page Chapter 6 Viewing the IP Address Table Viewing the IP Address Table 6-2 Chapter 7 Using the IP Routing Table Window 7-2 7-3 7-4 7-5 Modifying Entries in the IP Routing Table Page Chapter 8 Using the Net to Media Table Using the Net to Media Table 8-2 Editing the Net to Media Table 8-3 Using the Net to Media Table Page 9-1 Chapter 9 Viewing ICMP Group Statistics The ICMP Group window 9-2 9-3 9-4 9-5 Page 10-1 Chapter 10 Viewing TCP Group Information The TCP Group window 10-2 10-3 10-4 10-5 Page 11-1 Chapter 11 Viewing UDP Group Information The UDP Group window Viewing UDP Group Information 11-2 Page Page Chapter 12 Viewing EGP Group Information 12-2 Displaying the EGP Group Neighbor Table Detail Window 12-3 Displaying the EGP Group Neighbor Table Detail Window or 12-4 Displaying the EGP Group Neighbor Table Detail Window Displaying the EGP Group Neighbor Table Detail Window 12-5 Setting the Event Trigger Page 13-1 Chapter 13 Viewing SNMP Group Information The SNMP Group window; disabling and enabling authentication failure traps 13-2 13-3 13-4 13-5 13-6 Disabling/Enabling Authentication Failure Traps Index-1 Index A B C D I L M N O T U