Getting Help
•A description of any action(s) already taken to resolve the problem (for example, changing mode switches or rebooting the unit)
•The serial and revision numbers of all involved Enterasys Networks products in the network
•A description of your network environment (for example, layout or cable type)
•Network load and frame size at the time of trouble (if known)
•The device history (for example, have you returned the device before or is this a recurring problem)
•Any previous Return Material Authorization (RMA) numbers
