Technical Support (FAQ)

EN-775e

 

 

 

 

 

Problem

Possible Solution

 

 

 

 

 

 

 

 

 

 

Power LED is not ON

• Make sure the power button is ON.

 

 

 

• Make sure the power cord is properly connected to a grounded power outlet

 

 

and to the monitor.

 

 

 

 

 

 

No Plug & Play

• Confirm that your computer is Plug & Play compatible.

 

 

 

• Confirm that your video card is Plug & Play compatible.

 

 

 

• Inspect the video cable and make sure that none of the pins are bent.

 

 

• Make sure the Envision monitor drivers are installed

 

 

 

(ENVISION monitor drivers are available at: www.ENVISIONmonitor.com)

 

 

 

 

 

Picture is fuzzy

• Adjust the Contrast and Brightness settings.

 

 

 

 

 

Picture bounces or a

• Move electrical devices away from the monitor. They may be causing

 

wave pattern is present

electrical interference.

 

 

in the picture

 

 

 

 

 

 

Power LED is ON (green

• Press a key on the keyboard or wiggle the mouse to re-activate the monitor.

 

or orange light is ON) but

• Make sure the video cable is properly connected to the computer.

 

there is no video or pic-

• Inspect the video cable and make sure none of the pins are bent.

 

ture.

• Make sure your computer is operating correctly by pressing the CAPS

 

 

LOCK key and observing whether the CAPS LOCK light turns ON or OFF.

 

 

 

 

Missing one of the pri-

• Inspect the video cable and make sure that none of the pins are bent.

 

mary colors (RED,

• Make sure the video cable is properly connected to the computer.

 

GREEN, or BLUE)

 

 

 

 

 

 

Screen image is not cen-

• Adjust the Horizontal, Vertical or Zoom settings in the OSD window.

 

tered or sized properly

 

 

 

 

 

 

 

Picture has color defects

• Adjust the User Color setting in the OSD window.

 

 

(white does not look

 

 

 

white)

 

 

 

 

 

 

EN-775e

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Envision Peripherals EN-775E user manual Technical Support FAQ, Problem Possible Solution