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Troubleshooting

Online problem solving

You can use online problem solving to diagnose and solv e most
of the problems you may encounter. Refer to the appropriate
section below.

For Windows users

The Problem Solver provides you with tips to help solve any
problems you may encounter when using your printer.
Depending on your location, the Proble m Solver may not be
accessible. In this case, you can access Technical Support Web Site
instead of the Problem Solver.
If you encounter a problem, access the Problem Solver or
Technical Support in one of the following ways:
❏From the Windows Start menu
Click Start, point to Programs and then to Epson, then click
ESP1290 Problem Solver or Technical Support.
❏From Status Monitor3
Click Technical Support in the Status Monitor 3 dialog box.
❏From your printer software
Click Technical Support on the Main menu of the printer
software.
If you access the Problem Solver and cannot solve your problem,
contact Technical Support for assistance by clicking the Technical
Support Web Site link in the Problem Solver.