EPSON PRODUCT SUPPORT BULLETIN
Date: | 05/08/2003 | Originator: | TC |
PSB #: | 2003.05.003 | Authorization: |
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Reference: | N/A | Total Pages: | 1 |
Product(s): | Perfection 610/640/1240U/1640SU/1250/1650/1260/1660/2400/2450, Stylus | ||
| CX3200 and Stylus CX5200 |
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Subject: | Epson TWAIN v. 5.75A for Apple Macintosh OS X 10.2 and Image Capture | ||
This bulletin was created to inform you of an issue that can occur when using the Epson TWAIN driver (v. 5.75A) in Apple’s Image Capture utility on a Macintosh computer running OS X v.10.2 to v.10.2.4.
Reason:
After completing a scan with the Epson TWAIN driver, Image Capture may suddenly crash. The problem appears to be isolated to Image Capture and does NOT occur in Adobe Photoshop 7, Photoshop Elements 2.0 or other
Note: “Image Capture” and “Preview” are
Steps to Reproduce:
1.Launch Image Capture. Open Preferences, Under "Scanner Preferences" check the box for "Use TWAIN software whenever possible".
2.Quit Image Capture to save the setting.
3.
4.Click Scan.
5.Click Cancel in the Epson TWAIN
6.Click “Manual Mode” to change to the Epson TWAIN Manual mode user interface window.
7.Without making a selection in the preview window, click the “Scan” button in the TWAIN window, and wait for the scan to complete.
Note: After acquiring an image, Image Capture automatically opens the “Preview” application to view the image.
8.Notice that Image Capture crashes after sending the resulting scanned image to the “Preview” application.
Solution and Workarounds:
Choose from any of the solutions listed below.
1.In the Preferences settings for Image Capture, do NOT check the box for "Use TWAIN software whenever possible".
2.If using the Epson TWAIN in Manual mode, drag a selection box around the area you want to scan in the preview window before scanning.
3.Use Adobe Photoshop 7, Photoshop Elements 2.0 or other
4.Upgrade your MAC OS X to 10.2.5 or higher.
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