Solving Remote Control Problems

The projector doesn’t respond to remote control commands.

■Make sure you’re within about 30 feet of the projector, and the remote control is not angled away from the projector by more than 30° in any direction.

■You may need to replace the remote control’s batteries (see page 20).

■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in direct sunlight.

■Turn off nearby equipment that emits infrared energy, such as a radiant room heater.

Where To Get Help

Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you can access troubleshooting information, download product documentation, and receive technical advice through e-mail.

To use the Epson PrivateLine Support service, call (800) 637-7661and enter the PIN on the Epson PrivateLine Support card that came with your projector. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (Epson PowerLite Home Cinema 400 Series)

■Product serial number (located on the bottom of the projector)

■Computer configuration, if you’re connected to a computer

■Description of the problem

You can purchase screens, carrying cases, or other accessories from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

60 Problem Solving