Troubleshooting

Problem

Solution

 

 

You see an error message

Make sure the scanner is connected to your

when you try to scan, or

computer, plugged into a power source, and the

the scanner doesn’t scan.

scanner is turned on.

 

Turn the scanner off and back on again to reset it.

 

Make sure both transportation locks are unlocked.

 

 

The corner of your photo

Move your photo at least 0.06 inch (1.5 mm) away

is not scanned.

from the top and right edge of the document table.

 

 

You can’t scan negatives or

Make sure the transparency unit cable is connected

slides.

to the scanner and the reflective document mat is

 

removed. If the transparency unit cable is not

 

connected, turn off the scanner, connect the cable,

 

and turn the scanner back on.

 

Try using Home Mode or Professional Mode

 

instead of Full Auto Mode. Make sure the

 

Document Type or Film Type matches what you’re

 

scanning: either Color Negative Film, B&W

 

Negative Film, or Positive Film (for slides and

 

transparencies).

 

Also, make sure the scanner glass is clean and the

 

film holder is positioned correctly.

 

 

You’re using the

Make sure you’ve selected the correct Document

transparency unit, and the

Type/Film Type in EPSON Scan.

colors of your negative film

If your film is not faded, make sure the Color

preview look strange.

Restoration option is not selected.

 

 

 

You see light vertical lines

When scanning film and slides, the calibration

on the scanned image.

space (at the top of the document glass) may

 

contain dirt or dust. Clean the calibration space

 

with a lint-free cloth.

 

 

For additional troubleshooting help, see your on-screen Reference Guide.

14Tips and Troubleshooting