16
R4C649_UK
short.bk Rev.C
Daily_UK.fm A5 size
12/1/00
LProof Sign-off:
T.Kubota CRE Nakano
N.Nomoto
E.Lipsett
Troubleshooting

Online Problem Solving

For Windows users

If you encounter a problem, access the Problem Solver or
Technical Support Web Site in one of the following ways:
❏From the Windows Start menu.
Click Start, point to Programs and then to Epson, then click
Technical Support.
❏From Status Monitor3
Click Technical Support in the Status Monitor 3 dialog box.
❏From your printer driver
Click Technical Support on the Main menu of the printer
driver.

For Macintosh users

To access Technical Support, insert the CD in the CD-ROM drive.
If separate folders for several languages appear, double-click the
folder for your preferred language. Open the Installer folder and
then double-click the Technical Support Web Site icon.

Correcting USB Problems

If you are having difficulty using your printer with a USB
connection, read the information in this section.

Printer does not work correctly with the USB cable

❏Use the USB cable (C83623✽) recommended in “System
Requirements” in the online Reference Guide.
❏For best results, you should connect the printer directly to the
computer’s USB port.