BTP-M170 User’s Manual

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7 Troubleshooting

If the printer works abnormally, consult the troubleshooting table below. If there are still

problems that can not be solved, please contact SNBC or your local agents for assistance.

7.1 Printer doesn’t Work

Problems Possible causes Solution
Printer power is off Make sure that printer cable has been connected
properly on both ends
Printer is not turned on Turn on printer
LED is off and the printer
doesn’t work
Circuit is damaged Contact SNBC or your local agents

7.2 Error LED and Buzzer

Problems Possible causes Solution
Paper near end Replace roll paper
Paper end Replace roll paper
Input voltage abnormal Turn off printer power and check input voltage
Print head overheated Turn off printer power and wait for normal print head
temperature
If ribbon is damaged, replace ribbon
HP error
Press & hold FEED button
Error LED flashes
and buzzer beeps
Printer has serious fault Contact SNBC or your local agents

7.3 Problems during Printing

Problems Possible causes Solution
Printout is light and not clear Ribbon ink is out Replace ribbon
Always feed paper in printing Confirm if paper type matches
with the paper used Replace with matched roll paper
Printout is not clear or dirty Print head or paper feed platen
is dirty Clean print head or paper feed platen
Paper cannot be fed normally Paper jam Open top cover to check paper path and
remove paper jam
Ribbon is damaged Replace ribbon
Horizontal printout is missing
Print head error Contact SNBC or your local agents

7.4 Problems during Using Driver

Problems Possible causes Solution
Print mass code with
serial interface
Configure serial parameter
incorrectly
Print a self-test page to confirm serial configuration of
the current printer and configure it correctly.
Black mark fails to be
positioned normally
Page settings are not
correct
Select correct paper type in the document to be
printed
Overtime setting is too short Extend the overtime of serial and parallel
communication referring to the help file in the package
Printer fails to work
normally with serial
and parallel interface Current port is used Close other programs which use the port