Solving Problems

If you have a problem with your Epson Stylus C120 Series printer, check the lights on the control panel to diagnose the cause.

You can also check “Problems and Solutions” on page 21 for basic troubleshooting suggestions, or double-click the User’s Guide icon on your computer desktop for more detailed help.

Error Indicators

Light status

 

 

Cause

Solution

 

 

 

 

 

P

H

)

The printer cover is

Close the printer cover.

Flashing

Flashing

Flashing

open.

 

 

 

 

fast

fast

 

 

 

 

 

 

 

P

H

)

No paper is loaded in

Load paper in the sheet

Flashing

Off

On

the sheet feeder.

feeder. See page 4.

 

 

 

 

 

Multiple pages have

Press the ) paper

 

 

 

been fed into the sheet

button to eject the

 

 

 

feeder.

paper. Then reload the

 

 

 

 

paper; see page 4.

 

 

 

 

 

P

H

)

Paper is jammed.

See page 22.

Flashing

Off

Flashing

 

 

 

 

 

 

 

P

H

)

An ink cartridge is

See page 15.

On

Flashing

Off

running low on ink.

 

 

 

 

 

 

 

 

20Solving Problems