• Check to see if a button on the remote control is stuck down, causing it to enter sleep mode. Release
the button to wake the remote control up.
• Strong fluorescent lighting, direct sunlight, or infrared device signals may be interfering with the
projector's remote receivers. Dim the lights or move the projector away from the sun or interfering
equipment.
• If available, turn off one of the remote receivers in the projector's menu system, or check if all the
remote receivers were turned off.
• If you assigned an ID number to the remote control to operate multiple projectors, you may need to
check or change the ID setting (feature not available with all projectors).
• If you lose the remote control, you can order another one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Optional Equipment and Replacement Parts
Remote Control Operation
Projector Feature Settings - Settings Menu
Related tasks
Replacing the Remote Control Batteries
Solutions to Password Problems
If you cannot enter or remember a password, try the following solutions:
• You may have turned on password protection without first setting a password. Try entering 0000 using
the remote control.
• If you have entered an incorrect password too many times and see a message displaying a request
code, write down the code and contact Epson. Provide the request code and proof of ownership for
assistance in unlocking the projector.
• If you lose the remote control you cannot enter a password. Order a new one from Epson.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Optional Equipment and Replacement Parts
Where to Get Help
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