■Check your mobile device for any messages.
Bluetooth connection was interrupted while pairing
■Check to see if the printer’s 
light is pulsing. If it is not, enable Bluetooth on the printer and try pairing the printer again. See “Connecting to a mobile device using Bluetooth” on page 8.
■If the printer is connected to a computer with a USB cable, it won’t be able to communicate using Bluetooth. Unplug the printer’s USB connection, then try pairing the printer again.
■Check your mobile device for any messages.
Printer does not print
■Check your computer monitor or mobile device for any messages.
■Check that the USB cable is connected correctly, the tape cartridge is installed correctly, and that the cover is closed.
■Make sure your printer is selected in your printing software.
■The printer driver may not be installed correctly if the computer was not restarted after installing the driver. Reinstall the printer driver.
Text does not print properly
Check that the tape cartridge is installed correctly.
Lines appear on printed labels
The print head is dirty. Clean the print head. See “Cleaning the Printer” on page 21.
Labels are not cut automatically Windows only: Make sure the Cut Settings is set to Cut each label.
Solving Problems 23
