Epson M128C, TM-H5000II

Troubleshooting 3-5

3. If paper is caught in the automatic cutter in the receipt section

and the paper roll cover cannot be opened, open the cutter

cover as shown below.

4. Then turn the knob until you see in the opening, as shown in

the illustration below. This returns the cutter blade to the

normal position. Also notice that there is a label near the cutter

to assist you.

5. Close the cutter cover.

6. Open the paper roll cover.

7. Remove the jammed paper.

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Contents

Main TM-H5000II series Operators Manual Using this online operators guide Page Printer Parts and Labels Caution Labels Instruction Labels Quick Reference ii iii FCC CLASS A FCC Compliance Statement For American Users WARNING FOR CANADIAN USERS DECLARATION OF CONFORMITY iv EMI and Safety Standards Applied About This Manual Setting Up and Using Reference Warnings, Cautions, and Notes vii Introduction Introduction Features Slip Section Receipt Section Both Receipt and Slip Options and Accessories Ordering Paper and Supplies Specified Thermal Paper: NTP080-80 Other Qualified Suppliers for Thermal Paper Ordering Ribbon Cassettes xi xii Chapter 1 Setting Up the Printer Unpacking Page Connecting the Cables and Grounding the Printer Connecting the computer Page Page WARNUNG: Connecting the Display Module Grounding the Printer Connecting the Power Supply Page Installing or Replacing the Paper Roll Page Page Installing the Ribbon Cassette Page Using the Power Switch Cover Self Test Running the self test with a paper roll Running the self test with slip paper Adjustments and Settings Chapter 2 Using the Printer Slip Control Panel Operating the Control Panels Paper Roll Control Panel Button Indicator lights Paper roll panel lights Slip panel lights Slip Paper Handling Page Using the MICR Reader (Option) Reading MICR characters on personal checks Page Chapter 3 Troubleshooting Troubleshooting General problems Printing problems Page Cleaning the paper roll print head Paper handling problems Page Auto cutter problems Cleaning the Optional MICR Mechanism MICR cleaning (when the printer is used with a MICR reader) Page Self mode Command mode Hexadecimal Dump Page Chapter 4 Reference Information Printing Specifications Slip Paper Receipt Paper Page Ribbon Specifications MICR Reader (Option) Paper Specifications Page Notes on slip paper Page Electrical Characteristics Reliability Environmental Conditions Appendix A Dip Switch and Paper Near End Settings Setting the DIP Switches DIP switch functions Serial interface specification A-2 Dip Switch and Paper Near End Settings Print Density and Low Power consumption mode selection (Only for Receit) Transmission Speed Set 2 Dip Switch and Paper Near End Settings A-3 A-4 Dip Switch and Paper Near End Settings Parallel interface specification Set 2 Set 1 Dip Switch and Paper Near End SettingsA-5 Changing the DIP switch settings Adjusting the Paper Near End Sensor EPSON Sales Subsidiaries B-1 Appendix B EPSON Sales Subsidiaries B-2 EPSON Sales Subsidiaries