SRP-275

11. Appendix - Troubleshooting

This chapter gives solutions to some printer problems you may have.

11-1 ERROR LED blinking pattern

The printer stops all printer operations for the selected paper section, goes off line, and the ERROR LED blinks when an error is detected.

• Errors that automatically recover

Error

Description

ERROR LED blinking pattern

Recovery

Rear cover open error

The rear cover is opened

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Recovers automatically

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(When recoverable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

when the rear cover is

when printing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Error is selected)(*1)

 

 

 

 

200ms

closed.

 

 

 

 

 

Print head

The temperature of the

 

 

 

 

Recovers automatically

 

 

 

 

 

 

 

 

 

 

 

 

 

 

print head is extremely

 

 

 

 

 

 

 

 

 

 

 

 

 

 

when the print head

temperature error(*2)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

high.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

cools.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTES

(*1) These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status) is off, the error hasn’t occurred but there is a “paper end error” instead. If MSW8-8 is off, this error is handled as an automatically recoverable error.

(*2) Print head temperature error is not abnormal.

• Recoverable errors

When a recoverable error occurs, after the cause of the error is removed, the printer can recover from the error by receiving an error recovery command without turning off the power.

Error

Description

ERROR LED blinking pattern

Recovery

Rear cover open error

The rear cover is opened

 

 

 

 

200ms

Recovers automatically

 

 

 

 

 

 

 

 

 

 

 

 

when the rear cover is

(*1)

when printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

closed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Auto cutter error

The auto cutter does not

 

 

 

 

 

 

 

 

 

 

 

Recovers by error

 

 

 

 

 

 

 

 

 

 

 

(Type C only)

work correctly.

 

 

 

 

 

 

 

 

 

 

 

recovery command.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Home position

The home position

 

 

 

 

 

 

 

 

 

 

 

Recovers by error

 

 

 

 

 

 

 

 

 

 

 

detection error (This

cannot be detected due

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

recovery command.

is “Mechanical error”)

to a paper jam.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTES

(*1) These conditions are selected by MSW8-5, 8-8. When MSW8-5 (mapping of the cover open status) is off, the error hasn’t occurred but there is a “paper end error” instead. If MSW8-8 is off, this error is handled as an automatically recoverable error.

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Epson user manual SRP-275 Appendix Troubleshooting, Error LED blinking pattern, Recoverable errors

SRP-275 specifications

The Epson SRP-275 is a versatile and reliable impact printer designed primarily for point-of-sale (POS) applications. Known for its robustness and efficiency, this printer is ideal for retail environments, restaurants, and other service-oriented businesses where quick and durable printing is essential.

One of the key features of the SRP-275 is its ability to produce high-quality receipts and documents at a speed of up to 350 mm per second. This rapid printing capability ensures that customers experience minimal wait times, enhancing overall service efficiency. Additionally, the printer supports a wide range of paper types and widths, accommodating various receipt sizes while maintaining crisp and clear text quality.

In terms of connectivity, the Epson SRP-275 offers multiple options, including parallel, USB, and serial interfaces, allowing for seamless integration with existing POS systems. This flexibility ensures that businesses can implement the printer without the need for major system overhauls or expensive upgrades.

The SRP-275 utilizes Epson's advanced thermal printing technology to reduce wear and tear on both the printer and the print media. The printer’s robust design also includes a built-in power supply which results in minimal setup requirements and decreases the clutter often associated with external power adapters. With its heavy-duty construction, the SRP-275 is capable of enduring demanding environments, making it a reliable choice for high-volume printing tasks.

Another noteworthy characteristic of the Epson SRP-275 is its user-friendly design, which simplifies maintenance and operation. The printer is equipped with an easy-to-load paper mechanism, requiring minimal time and effort for paper changes. Furthermore, it features an LCD display that provides real-time status information, helping users identify potential issues quickly.

In conclusion, the Epson SRP-275 is a robust, efficient, and feature-rich impact printer that excels in various commercial applications. With its high-speed printing, versatile connectivity options, and durable construction, it is an excellent investment for businesses seeking reliable and high-quality printing solutions. Whether in a bustling retail store or a busy restaurant setting, the SRP-275 delivers consistent performance, helping organizations enhance service delivery and streamline operations.