Epson 78, W6 Speak to a Support Representative, Internet Support

■Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in direct sunlight. Strong lighting, especially fluorescent lights, may affect the projector’s infrared receivers. Also, turn off any nearby equipment that emits infrared energy, such as a radiant room heater.

■If any buttons are held for longer than 30 seconds, the remote enters sleep mode. Release any button that is held to wake the remote.

Where To Get Help

Epson provides these technical support services:

Internet Support

Visit Epson’s support website for solutions to common problems with the PowerLite S6 Series, PowerLite 78, or PowerLite W6 Series. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Visit Presenters Online to access tips, templates, and training for developing successful presentations.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the included Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday.

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday.

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