Cannot Receive Faxes with a Telephone Connected to Your Product

Make sure your telephone is connected to your product's EXT port.
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a
connection has been made before you hang up.
Parent topic: Solving Faxing Problems
Related tasks
Connecting a Telephone or Answering Machine
When to Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac OS X
Parent topic: Solving Problems

Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Click or Start, and select All Programs or Programs.
4. Select EPSON, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
5. In the next window, select your product and click OK. Then follow any on-screen instructions.
6. Open the Windows Control Panel utility.
7. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:
•Windows 7 or Windows Vista: Select Programs and Features. (In Classic view, select
Programs and click Uninstall a program.) Select Epson Event Manager and click
Uninstall/Change.
265