Ericsson W25 6 Troubleshooting

Troubleshooting

6 Troubleshooting

This chapter describes how to solve a number of issues that could occur

during installation, configuration, and use of the Ericsson W25. More

information is available at www.ericsson.com/fwt.

Before you try any of the methods described in this chapter, make sure that

the connected cables are securely inserted and that the Power indicator on

the Ericsson W25 is green.

If none of the suggested methods solve your problem, you are

recommended to:

1. Restart the Ericsson W25 (see section 6.1).

2. Reset the Ericsson W25 to factory default configuration (see section

6.2).

3. Contact your service provider.

6.1 Restart the Ericsson W25

To restart the Ericsson W25, click Restart on the System web page.

If you cannot access the Ericsson W25 web pages, remove the power

cable to disconnect the Ericsson W25 from power and wait a moment

before reconnecting the cable.

6.2 Reset the Ericsson W25 to Factory Default Settings

The factory default configuration contains the original settings of your

Ericsson W25. When you install your Ericsson W25 and access the web

pages for the first time, the unit has a factory default configuration.

To reset the configuration to factory default settings, click the Reset button

in the “FACTORY RESET” section on the System web page.

If you cannot access the Ericsson W25 web pages, the following procedure

resets all configurable values back to factory default settings:

1. Press the Reset button with the tip of a pen. The Power LED starts

blinking.

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Contents

Main Ericsson W25 Fixed Wireless Terminal for WCDMA/HSDPA Mobile Networks User's Guide Software Release 1.4 (R10) Ericsson W25 Fixed Wireless Terminal for WCDMA/HSDPA Mobile Networks User's Guide Contents Page Page Page 1 Introduction 1.1 Structure of this Guide 1.2 Product Overview Page 1.2.1 Indicators 1.2.2 Connectors 2 Battery 2.1 Installation of the Battery 2.2 Battery Function 3 Telephony and Fax 3.1 SIM Authentication 3.2 Information Tones Page 4 Configuration and Management 4.1 Access and Login to the Web User Interface 4.1.1 Inactivity Timeout 4.2 Overview 4.2.1 Change Default Password 4.2.2 Alarms 4.2.3 Network Information Page 4.3 Configuration Wizard 4.3.1 Internet Access Page 4.3.2 Wireless LAN Access Page Page Page 4.3.3 Wireless LAN Authentication Page Page Page Page 4.3.4 Configuration Wizard Confirmation Page 4.4.1 Mobile Network Connection Details 4.4.2 Traffic Statistics 4.4.3 Authentication Page Page 4.4.4 Cellular Band Selection 4.5 LAN 4.5.1 LAN IP Address 4.5.2 DHCP Server Page 4.5.3 Traffic Statistics 4.5.4 LAN Port Status 4.6 Wireless LAN 4.6.1 Enable WLAN 4.6.2 Region 4.6.3 Radio Channel 4.6.4 Transmit Power [dBm] 4.6.5 Scan for Wireless Networks 4.6.6 Network Name (SSID) 4.6.7 WLAN Security Page 4.6.8 Connected Devices 4.6.9 Whitelist Page 4.7 NAT 4.7.1 UPnP IGD 4.7.2 Application Level Gateways 4.7.3 Port Forwarding Page Page Page 4.8 File and Printer Sharing 4.8.1 How it Works 4.8.2 Host Name and Workgroup 4.8.3 File Sharing 4.8.4 Printer Sharing Page Page 4.9.1 Basic System Information 4.9.2 Configuration Backup and Restore 4.9.3 System Restart 4.9.4 Software Update Page 4.9.5 Factory Reset Page 4.10 Event Log 4.10.1 Persistent Logging 5 PC Configuration 5.1 IP Settings 5.1.1 Obtain IP Settings Automatically Page 5.1.2 Configure Static IP Address 5.2 Wireless LAN Settings 5.2.1 Prepare the Wireless Client(s) 5.2.2 Install the Wireless LAN Interface 5.2.3 Configure Access to the Ericsson W25 5.3 Sharing Settings 5.3.1 Check Workgroup Settings 5.3.2 Access a Shared Storage Device 5.3.3 Set Up a Connection to a Shared Storage Device 5.3.4 Access a Shared Printer Page Page 6 Troubleshooting 6.1 Restart the Ericsson W25 6.2 Reset the Ericsson W25 to Factory Default Settings 6.3 LAN Connections 6.4 Internet Access 6.4.1 Change TCP Settings 6.5 Telephony and Fax Service 6.6 Wireless LAN Connection Page 6.7 Access to Shared Files or Printer Page Glossary