Eureka 2500 warranty Problem Solving Cause Solution

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM	CAUSE	SOLUTION
Motor will not start.	☐✓ Electric Plug	☐ Push plug securely into outlet.
		☐ Try another outlet.
	☐✓ Power switch is not turned ON	☐ Check circuit breaker.
		☐ Make sure power switch is in ON position.
Cleaning solution	☐✓ Clean Water Solution Tank is	☐ Be sure Clean Water Solution Tank is locked securely into
and water are not	incorrectly installed	place.
released from the	☐✓ Carpet nozzle area clogged	☐ Refill Clean Water Solution Tank with clean water and solution.
Carpet Nozzle		☐ Remove debris from the carpet nozzle area.
		☐ Check Plunger, Boot Seal and Filter Assembly (see p. 17)
Cleaning solution	☐✓ Air Lock	☐ With unit in the OFF position, raise the attachment handle
and water are not		above your head. Then engage the attachment handle trigger
released from the	☐✓ Low water solution level in clean	for 4 seconds. Turn unit ON to resume spraying.
Upholstery/Stair		☐ Check the water level in the Clean Water Solution Tank
Nozzle	water solution tank	and refill.
	☐✓ Clog in Upholstery/Stair Nozzle	☐ Clear the Upholstery/Stair Nozzle of debris.
	☐✓ Clog in Upholstery/Stair Nozzle	☐ Remove the “M” shaped piece on the underside of the
	tubing	Upholstery/Stair Nozzle, then remove, rinse and replace
	☐✓ Plunger, Boot Seal and Filter	the filter into the Solution Tube (see p. 15).
		☐ Check Plunger, Boot Seal and Filter Assembly (see p. 17)
	Assembly is not in correct position
Does not pick up	☐✓ Recovery Tank is full	☐ Empty Recovery Tank. Replace lid and return to cleaner.
the dispensed		Resume cleaning.
cleaning solution		☐ There may be excessive foam in the Recovery Tank.
and water from		Use correct cleaning solution and water mix ratio:
carpet		(4 ounces of cleaning solution per 1 gallon of water.)
	☐✓ Recovery Tank is not fully installed	Empty Recovery Tank, then clean or replace the filter.
		☐ Make sure Recovery Tank is fully locked into position.
	☐✓ Selector Knob is not in carpet position	☐ Make sure the Selector Knob is in the carpet position.
Does not clean the	☐✓ Belt	☐ Replace a cut, loose, or out of shape belt (see p. 18)
carpet	☐✓ Brush Roll	☐ Remove belt cap and clean hair, thread and debris from bristles
	☐✓ Improper cleaning solution used	and brush roll area. Replace brush roll if bristles are worn.
		☐ Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
	☐✓ Selector Knob not in carpet position	☐ Make sure Selector Knob is in carpet position.
Clean Water	☐✓ Plunger, Boot Seal and Filter	☐ Remove Clean Water Solution Tank and check Plunger, Boot
Solution Tank	Assembly is not in correct position	Seal and Filter Assembly by removing it and reinstalling it into
leaks prior to		the reservoir by pressing the top of the plastic plunger
activating handle		downward. Do not press down on the rubber Boot Seal.
trigger or
Upholstery/Stair
Nozzle Trigger
Minimal suction at	☐✓ Selector Knob is not in the	☐ Make sure Selector Knob is in attachment position.
the end of the hose	attachment position
	☐✓ Upholstery/Stair Nozzle is clogged	☐ Remove any visible clogs from nozzle that restricts the airflow.
		☐ Activate the Upholstery/Stair Nozzle Trigger and flush with
	☐✓ Recovery Tank not completely	clean water while the unit is in attachment mode (see p. 15).
		☐ Make sure Recovery Tank is in locked secured position.
	installed
Water appears on	☐✓ Plunger, Boot Seal and Filter	☐ Remove Clean Water Solution Tank and check Plunger, Boot
top of the	Assembly is not correctly installed	Seal and Filter Assembly by removing it and reinstalling it into
Recovery Tank		the reservoir by pressing the top of the plastic plunger
		downward. Do not press down on the rubber Boot Seal.
Suction shuts off	☐✓ Excessive foam in the	☐ Use correct cleaning solution and water mix ratio:
prematurely	Recovery Tank	(4 ounces of cleaning solution per 1 gallon of water.)
	✓	Empty Recovery Tank, then clean or replace the filter.
		☐ Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
	☐ Improper cleaning solution used
Missing parts		☐ Call 1-800-438-7352 between 8:00 a.m. and 4:45 p.m. central
		standard time, Monday through Friday. Know the model & serial
		numbers when you call.
Questions		☐ Call 1-800-282-2886 between 8 a.m. to7:30 p.m. (CST), Mon
		day - Friday and 10 a.m. to 6:30 p.m. Saturday. Know the model
		and serial numbers when you call.

Some Eureka carpet shampooer/extractor models do not feature an attachment
hose and selector knob. These features are specified only on selected models.	19