ENGLISH

Problem Solving

CAUTION: Turn off the switch and unplug the electrical cord before servicing.

Problem

Cause

Solution

 

 

 

Motor will not start.

Electric Plug

• Push plug securely into outlet.

 

 

• Try another outlet.

 

 

• Check circuit breaker.

 

Power switch not turned

• Turn on/off switch to .

 

“ON”

 

 

 

 

Does not clean carpet or bare

Dust Cup or bag and

• Empty the dust cup and/or change the bag.

floor

Filter(s)

Change or clean the filters. Hint: If picking up

 

 

fine dust, the dust cup/bag may not look full,

 

 

but a fine substance tends to reduce suction

 

 

when it blocks airflow through the foam filter.

 

 

Make sure the foam filter is installed properly.

 

Belt

• Replace a cut, or out of shape belt.

 

Brush Roll

• Clean hair and thread from bristles and end

 

 

cap area. Replace brush roll if bristles are

 

 

worn.

 

Hose

• Remove any clogs from the hose that restrict

 

 

the airflow.

 

Bare Floor Setting

• For bare floor cleaning, make sure switch

 

 

control is in bare floor position.

 

 

 

No suction at the end of the hose

Dust Cup and Filter(s)

• Empty the dust cup and/or change the bag.

 

 

Change or clean the filters. Hint: If picking up

 

 

fine dust, the dust cup/bag may not look full,

 

 

but a fine substance tends to reduce suction

 

 

when it blocks airflow through the foam filter.

 

 

Make sure the foam filter is installed properly.

 

Full paper bag or dust cup

• Replace paper bag/empty dust cup

 

Paper bag/filter clogged

• Replace paper bag/replace or clean filters

 

Hose clogged

• Remove any clogs from hose that restrict

 

 

airflow, then try again.

 

 

 

Headlight is not working

Light bulb

• Replace light bulb. See page 11.

 

 

 

Noise from the brush roll area

Brush roll

• Remove base plate and clean debris from the

 

 

brush roll compartment.

 

Belt

• Replace a cut or out of shape belt.

 

 

 

Brush roll with not turn

Belt

• Replace a cut or out of shape belt.

 

 

 

Cleaner shuts off

Internal safety thermostat

• Unplug cleaner and check for obstructions in

 

trips (see page 5 for

hose, wands and attachments.

 

details)

• Check for full paper bag or cup.

 

 

• Clean/replace motor filter.

 

 

 

General questions

Assembly or related

• Call 1-800-282-2886 between 8:00 a.m. to

 

attachments

7:30 p.m. CST Monday through Friday and

 

 

10:00 a.m. to 6:30 p.m. CST on Saturday and

 

 

Sunday. Know the Model number and Serial

 

 

number when you call.

 

 

 

Airextreme lid will not close

Dust Bag and Air Basket

• Install Bag and Air Basket.

 

not installed

 

 

 

 

1-800-282-2882

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Eureka 6500 Motor will not start, Does not clean carpet or bare, Floor, Headlight is not working, Brush roll with not turn
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6510, 6500 specifications

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