10
Troubleshooting
Troubleshooting chart
Problem | Possible solutions |
My cooktop does not light | Check the cooktop is plugged in and the electricity is switched on. |
| Check the gas supply valve is turned on and the supply to the |
| house is working. You should hear the gas when you turn a burner |
| on. |
| The electrodes may be dirty. Clean them with a toothbrush and |
| methylated spirits. |
| The burner parts may not be located properly. Check the assembly |
| and make sure the burner cap is sitting flat. |
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|
My burner flames are | The burner parts may not be located properly. Check the assembly |
yellow or hard to start | and make sure the burner cap is sitting flat. |
| If you use bottled gas this may indicate you are getting near the |
| end of the bottle. |
| Check the burner parts are clean and dry. |
| The gas pressure may not be at the correct level. Check with your |
| service person or installer. |
| Your cooktop may not be set up for the gas you are using. Check |
| this with your service person or installer. |
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|
One of my burners has an | Check the burner parts are clean and dry. Check the assembly and |
uneven flame | make sure the burner cap is sitting flat. |
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|
My cooktop goes out when | Some cooktops have a safety feature called ‘flame failure’. Hold |
I let go of the knob | down the knob for approximately five seconds after the burner has |
| lit. Releasing the knob too soon will extinguish the flame. See the |
| ‘Flame failure safety feature’ in ‘Using your cooktop’. |
The flame goes out at low settings
The gas supply pressure may be low. Check this with your service person or installer.
The low setting may have been adjusted incorrectly. Check this with your service person or installer.
My burners do not turn down much (when running on bottled gas or LPG)
Your cooktop may not have been adjusted correctly. Check this with your service person or installer.
The flame tips are very yellow
Call your service person to service the cooktop.
There are objectionable | Call your service person to service the cooktop. |
odours |
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| |
The flame appears to lift off Call your service person to service the cooktop. | |
the burner |
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There is an electricity | If there is an electricity failure, you can still use your cooktop. |
failure | Light the burners by holding a match close to the side of the |
| burner and turning the control knob to the High position. Wait |
| until the flame is burning evenly before adjusting. |
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