36Problem solving checklist
If there is a problem with your appliance, please check the following points before contacting your local Fisher & Paykel Authorised Repairer or Customer Care Centre.
Problem | Possible causes | What to do | |
Appliance does | No electricity at power outlet. | Check that the plug is correctly connected | |
not operate. |
| and power switched on. | |
|
| Check another appliance at the | |
|
| same outlet. | |
|
| Check house fuse. | |
Light not working. | Light not functioning. | Check the inside front cover of this | |
|
| booklet and your refrigerator’s serial plate | |
|
| (located at the bottom right corner of | |
|
| the product) to determine what model | |
|
| refrigerator you have: | |
|
| ■■ | For ActiveSmart™ models – the |
|
|
| light cannot be serviced by the user. |
|
|
| Contact your Fisher & Paykel Dealer or |
|
|
| Authorised Repairer. |
|
| ■■ | For Cyclic and Compact, Vertical freezer |
|
|
| and Chest freezer models – the light |
|
|
| bulb has blown, replace bulb. |
Light and display not working.
Motor operates for long periods.
Storage compartment(s) too warm.
Food freezing in the refrigerator.
Unfamiliar noises.
Refrigerator not working
Product in Sabbath Mode
Hot weather.
Frequent door or lid openings.
Large amount of food recently added.
Temperature control set too low.
Doors not sealing properly.
Temperature setting not correct. Frequent door or lid openings.
Large amount of food recently added.
Temperature setting not correct.
Food placed directly in front of air outlets.
Cabinet not stable or level Freezer is defrosting.
Check refrigerator is turned on at wall. If problem continues refer to page 40.
Hold the 
button down for 10 seconds.
Minimise door or lid openings to allow temperatures to stabilise.
See Temperature control section.
Check that cabinet is level and gasket seals are clean.
See Temperature control section.
Minimise door or lid openings to allow temperatures to stabilise.
See Temperature control section.
Move chill sensitive foods away from the centre back of the shelf.
See Installation section.
