If You Cannot Solve the Problem

SB_PC1270D_FG_EN.book Page 6 Monday, February 18, 2002 12:20 PM

If you have a problem with your machine and you cannot solve it by referring to the information in this chapter and in the Reference Guide, contact your local authorised Canon dealer or the Canon Help Desk.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. The details on contacting your local authorised Canon dealer or the Canon Help Desk, → Reference Guide.

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Canon PC1270D manual If You Cannot Solve the Problem

Contents

Canon Copyright Using Your DocumentationTrademarks Contents Setting the Additional Functions Special FeaturesTroubleshooting Appendix Specifications Type Conventions Used in This Guide SBPC1270DFGEN.book Page vi Monday, February 18, 2002 1220 PM Customer Support IntroductionOperation Panel Fax Monitor Key FAX 03/12 2001 FaxTel Standard Standby Display SBPC1270DFGEN.book Page 4 Monday, February 18, 2002 1220 PM Registering Information Guidelines for Entering Numbers, Letters, and SymbolsMethods of Registering Information in the Machine Correcting a Mistake Continue entering other letters using the numeric keysContinue entering other numbers using the numeric keys To Delete the Last Letter/Number What is Sender Information? Registering Sender Information Entering the Date and Time Use -or + to select 5.TIMER Settings Press OK twicePress OK Press Stop/Reset to return to standby display Registering Your Fax/Telephone Number and Name Press OK Use -or + to select 7.PRINT Lists Press OK twice Additional Functions 7.PRINT Lists Print Lists 1.USER Data Dialling Through a Switchboard Setting the Telephone Line TypeUse -or + to select 3.FAX Settings If you selected Hooking or Earth Connection in step + to select the access type of your switching systemIf you selected Prefix in step Speed Dialling What is Speed Dialling?Speed Dialling Methods Registering Numbers for One-Touch Speed Dialling If you are unsure how to enter characters, → pOne-Touch Speed Dialling Register max digits, including spaces and pauses Changing/Deleting a One-Touch Speed Dialling Entry To Change a One-Touch Speed Dialling Entry Registering Numbers for Coded Speed Dialling Coded Speed DiallingTo Delete a One-Touch Speed Dialling Entry Changing/Deleting a Coded Speed Dialling Entry Digit code with the numeric keys To Change a Coded Speed Dialling Entry To Delete a Coded Speed Dialling Entry Use -or + to select 3.GROUP Dial Group DiallingCreating Groups To register a group under a one-touch speed dialling key To enter a destination registered for coded speed dialling Printing Speed Dialling Lists Machine prints the list and returns to standby modeSpeed Dialling Lists + to select the list you want to print Touch List Samples of the lists are shown below Cancelling the Print Out List Printing is cancelled Registering a Password and Subaddress Use Enter a password Press OK twice Enter a subaddress SBPC1270DFGEN.book Page 14 Monday, February 18, 2002 1220 PM Sending Faxes Adjusting the Quality of Your FaxesSetting the Scanning Resolution Preparing to Send a Fax Dialling Methods When the Fax Number is Not Registered in the MachineWhen the Fax Number is Registered in the Machine Regular Dialling One-Touch Speed Dialling Coded Speed Dialling Press Directory Group DiallingDirectory Dialling Press + to display the other names Dial the other party’s fax number Sending MethodsMemory Sending Press Start to begin scanning for sending Press OK Dial the other party’s fax number Press Function Press Book SendingPress + to select the document size Press Stop/Reset Cancelling SendingCancelling Memory Sending Press Function Press Fax Monitor Cancelling Automatic Redialling Redialling When the Line is BusyCancelling Manual Redialling Manual Redialling One-touch speed dialling Sequential BroadcastingSending a Document to More Than One Destination Coded speed dialling Press Start Press Function Press Delayed Transmission Delayed SendingPress Start to begin scanning Confirming Transmission Status Confirming Transmission Status and Sending ReservationConfirming Sending Reservation Printing a List of Documents in Memory Documents Stored in MemoryPress Function Press Memory Reference Use -or + to select 4.RESEND Document Resending a Document in MemoryMachine begins sending Document You can enter the transaction number using the numeric keysPrinting a Document in Memory Machine prints the document Press -to delete the document Deleting a Document from MemoryMachine deletes the document Receiving Faxes Different Ways to Receive a Fax Setting of the receive mode can be changed if necessary Setting the Receive ModePress Receive Mode until the mode you want appears Current date and the selected receive mode are displayed Setting the Options for FaxTel Mode What Happens When FaxTel Mode is Selected FAX/TEL OPT. SET 2.F/T Ring Time If you hear a person’s voice Receiving Faxes ManuallyMake sure Manual is displayed in the LCD If you hear a slow beep tone or silence Registering a Password and Subaddress for Polling Cancelling Polling Receiving Press OK twice Enter a password Press -to cancel receiving Receiving Faxes in Memory When a Problem OccursCancelling Receiving Receiving While Performing Other Tasks Special Dialling Special FeaturesUse the numeric keys to dial the international access code Dialling an Overseas Number With Pauses Switching Temporarily to Tone Dialling Tone dialling is cancelled when you disconnect the call Confirming a Dial Tone Dialling Through a SwitchboardFor details on dialling through a switchboard, → p Continue with the operation you are performing Enabling Restriction of Your Machine Cancelling Restriction of Your MachineRestricting Use of Your Machine Use -or Press OK Reports and Lists Summary of Reports and Lists Press Function Press Report Use -or + to select 1.ACTIVITY Report Press OK TX Transmission Report Slerexe Company Limited RX Reception Report Multi TX/RX Transaction Report Troubleshooting LCD Messages You cannot send a fax Faxing ProblemsSending Problems Faxes sent from the machine are spotted or dirty Errors occur frequently while sending Receiving ProblemsCannot send using Error Correction Mode ECM Cannot receive a fax automatically Cannot receive a document manually Cannot receive using Error Correction Mode ECMErrors occur frequently while receiving Print quality is poor You cannot dial Telephone ProblemsIf a Power Cut Occurs Telephone disconnects while you are talking If You Cannot Solve the Problem Accessing the Additional Functions Setting the Additional FunctionsUnderstanding the Additional Functions Common Settings Menu Descriptions Copy Settings FAX Settings Name Or no answer To 99 SEC Ignores the warning and keeps printing until the document is ADD. Registration Timer Settings Facsimile SpecificationsTelephone SBPC1270DFGEN.book Page 2 Monday, February 18, 2002 1220 PM Additional Functions CancellingIndex Confirming 3-7, 3-8 List See individual list names List settingDialling 3-2, 3-3 Manual Name settingProblems Memory Receiving See also individual receive modes Timer See Delayed sendingSetting Registering Timer sending See Delayed sending Telephone Line See Telephone line Memo