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Canon PC1270D manual Troubleshooting

Models: PC1270D

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Chapter 8

Troubleshooting

LCD Messages

The following messages are displayed in the LCD when the machine is performing a function or encounters an error. This section describes messages related to fax functions. For other messages → Reference Guide.

Message	Cause	Action
CHANGE DOCUMENT	When using the platen glass to send documents with	Place the next document on the platen glass then
	Book sending, you pressed Start without changing	press Start.
	the document.

DOCUMENT TOO LONG	The length of the document exceeds 356 mm.	The length of the document should be within 356
		mm.

HANG UP PHONE	The handset is not placed in the handset cradle	Replace the handset correctly.
	correctly.

MEM IN USE nn %	Shows the percentage of memory currently in use.	Wait for the machine to send any faxes in memory.
		Also, print or delete any documents in memory you
		no longer need. (→ pp. 4-15, 4-16)

MEMORY FULL	The memory becomes full during the document	When sending the document, divide it into a few
	scanning.	parts or select a lower fax resolution.
		If you need more space, wait for the machine to
		send any faxes. Also, print or delete any documents
		in memory you no longer need. (→ pp. 4-15, 4-16)
		If the machine’s memory becomes full while
		scanning documents using the ADF, the document
		being scanned stops in the ADF. Press OK to make
		the document come out automatically.

NO TEL	The one-touch speed dialling key or coded speed	Register the one-touch speed dialling key or coded
	dialling code you entered has not been registered.	speed dialling code. (→ pp. 3-2, 3-4)

RECEIVED IN MEMORY	The machine received the fax in memory because	Load paper in the cassette (→ Quick Start Guide),
	paper or toner ran out, or a paper jam occurred.	replace the cartridge (→ Reference Guide), or clear
		the paper jam. (→ Reference Guide)

TX/RX NO. nnnn*	When the machine sends or receives a fax, it assigns	Write the number down if you will need it later.

aunique identification number (nnnn).

*The identification number does not appear in the standby display. It appears when scanning documents, operating Fax Monitor or Memory Reference, or receiving faxes in Manual mode.

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8

Troubleshooting

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Canon PC1270D manual Troubleshooting

Contents

Canon Trademarks Using Your DocumentationCopyright Contents Troubleshooting Special FeaturesSetting the Additional Functions Appendix SpecificationsType Conventions Used in This Guide SBPC1270DFGEN.book Page vi Monday, February 18, 2002 1220 PM Operation Panel IntroductionCustomer Support Fax Monitor Key Standby Display FAX 03/12 2001 FaxTel StandardSBPC1270DFGEN.book Page 4 Monday, February 18, 2002 1220 PM Methods of Registering Information in the Machine Guidelines for Entering Numbers, Letters, and SymbolsRegistering Information Continue entering other numbers using the numeric keys Continue entering other letters using the numeric keysCorrecting a Mistake To Delete the Last Letter/NumberRegistering Sender Information What is Sender Information?Press OK Press Stop/Reset to return to standby display Use -or + to select 5.TIMER Settings Press OK twiceEntering the Date and Time Registering Your Fax/Telephone Number and NamePress OK Additional Functions 7.PRINT Lists Print Lists 1.USER Data Use -or + to select 7.PRINT Lists Press OK twiceUse -or + to select 3.FAX Settings Setting the Telephone Line TypeDialling Through a Switchboard If you selected Prefix in step + to select the access type of your switching systemIf you selected Hooking or Earth Connection in step Speed Dialling Methods What is Speed Dialling?Speed Dialling One-Touch Speed Dialling If you are unsure how to enter characters, → pRegistering Numbers for One-Touch Speed Dialling Register max digits, including spaces and pausesTo Change a One-Touch Speed Dialling Entry Changing/Deleting a One-Touch Speed Dialling EntryTo Delete a One-Touch Speed Dialling Entry Coded Speed DiallingRegistering Numbers for Coded Speed Dialling Digit code with the numeric keys Changing/Deleting a Coded Speed Dialling EntryTo Delete a Coded Speed Dialling Entry To Change a Coded Speed Dialling EntryCreating Groups Group DiallingUse -or + to select 3.GROUP Dial To register a group under a one-touch speed dialling keyTo enter a destination registered for coded speed dialling Speed Dialling Lists Machine prints the list and returns to standby modePrinting Speed Dialling Lists + to select the list you want to printSamples of the lists are shown below Touch ListPrinting is cancelled Cancelling the Print Out ListUse Registering a Password and SubaddressPress OK twice Enter a subaddress Enter a passwordSBPC1270DFGEN.book Page 14 Monday, February 18, 2002 1220 PM Setting the Scanning Resolution Adjusting the Quality of Your FaxesSending Faxes Preparing to Send a FaxWhen the Fax Number is Registered in the Machine When the Fax Number is Not Registered in the MachineDialling Methods Regular DiallingCoded Speed Dialling One-Touch Speed DiallingDirectory Dialling Group DiallingPress Directory Press + to display the other namesMemory Sending Sending MethodsDial the other party’s fax number Press Start to begin scanning for sendingPress Press Function Press Book SendingPress OK Dial the other party’s fax number + to select the document sizeCancelling Memory Sending Cancelling SendingPress Stop/Reset Press Function Press Fax MonitorCancelling Manual Redialling Redialling When the Line is BusyCancelling Automatic Redialling Manual RediallingSending a Document to More Than One Destination Sequential BroadcastingOne-touch speed dialling Coded speed diallingPress Start Press Start to begin scanning Delayed SendingPress Function Press Delayed Transmission Confirming Sending Reservation Confirming Transmission Status and Sending ReservationConfirming Transmission Status Press Function Press Memory Reference Documents Stored in MemoryPrinting a List of Documents in Memory Machine begins sending Resending a Document in MemoryUse -or + to select 4.RESEND Document Printing a Document in Memory You can enter the transaction number using the numeric keysDocument Machine prints the documentMachine deletes the document Deleting a Document from MemoryPress -to delete the document Different Ways to Receive a Fax Receiving FaxesPress Receive Mode until the mode you want appears Setting the Receive ModeSetting of the receive mode can be changed if necessary Current date and the selected receive mode are displayedWhat Happens When FaxTel Mode is Selected Setting the Options for FaxTel ModeFAX/TEL OPT. SET 2.F/T Ring Time Make sure Manual is displayed in the LCD Receiving Faxes ManuallyIf you hear a person’s voice If you hear a slow beep tone or silenceRegistering a Password and Subaddress for Polling Press OK twice Enter a password Cancelling Polling ReceivingCancelling Receiving Receiving Faxes in Memory When a Problem OccursPress -to cancel receiving Receiving While Performing Other TasksUse the numeric keys to dial the international access code Special FeaturesSpecial Dialling Dialling an Overseas Number With PausesTone dialling is cancelled when you disconnect the call Switching Temporarily to Tone DiallingFor details on dialling through a switchboard, → p Dialling Through a SwitchboardConfirming a Dial Tone Continue with the operation you are performingRestricting Use of Your Machine Cancelling Restriction of Your MachineEnabling Restriction of Your Machine Use -or Press OKSummary of Reports and Lists Reports and ListsPress Report Use -or + to select 1.ACTIVITY Report Press OK Press FunctionSlerexe Company Limited TX Transmission ReportMulti TX/RX Transaction Report RX Reception ReportLCD Messages TroubleshootingSending Problems Faxing ProblemsYou cannot send a fax Faxes sent from the machine are spotted or dirtyCannot send using Error Correction Mode ECM Receiving ProblemsErrors occur frequently while sending Cannot receive a fax automaticallyErrors occur frequently while receiving Cannot receive using Error Correction Mode ECMCannot receive a document manually Print quality is poorIf a Power Cut Occurs Telephone ProblemsYou cannot dial Telephone disconnects while you are talkingIf You Cannot Solve the Problem Understanding the Additional Functions Setting the Additional FunctionsAccessing the Additional Functions Menu Descriptions Common SettingsCopy Settings FAX Settings Name Or no answer To 99 SEC Ignores the warning and keeps printing until the document is ADD. Registration Timer Settings Telephone SpecificationsFacsimile SBPC1270DFGEN.book Page 2 Monday, February 18, 2002 1220 PM Index CancellingAdditional Functions ConfirmingDialling List See individual list names List setting3-7, 3-8 3-2, 3-3Problems Name settingManual MemorySetting Timer See Delayed sendingReceiving See also individual receive modes RegisteringTelephone Line See Telephone line Timer sending See Delayed sendingMemo