10
Troubleshooting
Troubleshooting tips
Problem | Possible causes | What to do |
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Waste disposer | No electricity at the power | Check that the plug is correctly connected and power |
is not starting | outlet | is turned on |
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| Check another appliance at the same outlet |
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| Check house fuse |
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| Foreign object may be | Turn power supply and water tap off. Rotate the |
| lodged between the | turntable, using a plastic, wooden or |
| turntable and grinding ring | implement to dislodge the foreign object |
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| Grinding chamber may be | Turn the power and water tap off and, using a plastic, |
| overloaded with food waste | wooden or |
| or foreign matter | food waste or foreign matter. Refer to the operating |
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| instructions section |
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| Safety overload button | The reset overload button is a red button located |
| may have tripped | externally, opposite the power cord outlet, near the |
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| bottom of the waste disposer |
Abnormal noise | A spoon, bottle cap or | Turn power supply and water tap off. Wait until |
when operating | other foreign object may | grinding blades and turntable has stopped turning. |
| have fallen into the waste | Use a plastic, wooden or |
| disposer | remove the foreign object |
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Waste disposer | Foreign object may be | Turn power supply and water tap off. Rotate the |
is jammed | lodged between the | turntable, using a plastic, wooden or |
| turntable and grinding ring | implement to dislodge the foreign object |
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Unit is leaking | Improper seating of the | Check that the sink flange is centred and sealed |
at the top | sink flange | tightly into the sink drain by the mounting assembly |
connections |
| from underneath. Refer to step 2 of the installation |
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| instructions |
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| Improperly installed rubber | Check that the rubber gasket is sitting flat under the |
| gasket | lip of the sink flange. Refer to step 2 of the installation |
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| instructions |
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| Mount ring not tightened | Discharge outlet elbow may not be tightened. |
| properly | Check the discharge elbow is tight. Refer to step 13 of |
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| the installation instructions |
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Unit is leaking | Discharge outlet elbow may | Check the discharge elbow is tight. Refer to step 13 of |
at the discharge | not be tightened | the installation instructions |
outlet |
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Water is slow to | Rubber splash guard |
drain from the | fingers trapping air inside |
sink | the chamber |
When the rubber splash guard is new, air can become trapped within the chamber preventing water from draining quickly. Pushing food through the rubber splash guard will release the air and the water will drain. Over time, the splash guard fingers will soften and flex, holding back less air and aiding drainage