HELPFUL HINTS - PROBLEMS/SOLUTIONS

BEFORE REQUESTING SERVICE CHECK THE FOLLOWING CHART.

 

Problem:Check these Conditions:Try these Solutions:

 

TV turns off automatically.

●

Check signal (Cable/Ant.) connection.

●

Press POWER key.

 

 

●

Power surge protection feature.

●

Sleep Timer may have been set.

 

 

 

 

●

Unplug TV momentarily.

 

 

 

 

 

 

 

No picture, poor picture.

●

Check antenna connections.

●

Adjust antenna.

 

 

●

May be station trouble.

●

Try a different channel.

 

 

●

Brightness or Contrast misadjusted.

●

Press RESET key.

 

 

●

Possible interference from household

 

 

 

 

 

appliance.

 

 

 

 

 

 

 

 

 

Black box on screen.

●

Caption Text Mode without display

●

Press RESET key.

 

 

 

information.

●

Switch OFF Captions (see page 10).

 

Poor color or no color.

●

Check if program is in color.

●

Try a different channel.

 

 

●

Check antenna connections.

●

Adjust antenna.

 

 

●

Color or Tint misadjusted.

●

Press RESET key.

 

 

●

May be station trouble.

 

 

 

 

 

 

 

 

 

Blue Screen with Video

●

Check Audio/Video connections.

●

Press VIDEO MODE key.

 

displayed.

●

Check external equipment.

●

Switch on external equipment.

 

 

 

 

 

 

 

No sound, poor sound.

●

May be station trouble.

●

Try a different channel.

 

 

●

May be MUTE function.

●

Adjust Volume.

 

 

●

Check Audio/ Video connections.

 

 

 

No TV stereo sound.

●

Check if station is broadcasting a true

●

Select Stereo from Audio on-screen

 

 

 

MTS stereo signal.

 

menu.

 

No TV SAP sound.

●

Check if station is broadcasting a SAP

●

Select SAP from Audio on-screen

 

 

 

signal.

 

menu.

 

No Cable channels

●

Cable Channel Indicator C should

●

Select Cable from Antenna on-screen

 

above number 13.

 

appear next to channel number.

 

menu; then start CH. (channel) Search

 

 

 

 

 

using Menu.

 

No UHF channels,

●

Cable Channel Indicator C should not

●

Select VHF/UHF from Antenna on-

 

VHF OK.

 

appear next to channel number.

 

screen menu; then start CH. (channel)

 

 

 

 

 

Search using menu.

 

Cannot select or scan

●

Channel may be removed from

●

Select CH. Scan Memory and manually

 

some channels.

 

memory.

 

add channels or start channel search.

 

 

●

Check antenna connections.

●

Press RESET key to clear setting.

 

 

●

V-Guide is set to block programming.

●

Set V-Guide to OFF or press the

 

 

 

(See pages 12 and 13.)

 

RESET key.

 

 

 

 

 

 

 

No Captioning.

●

Check if station is broadcasting a

●

Select Caption1 or Caption2

 

 

 

Closed-Caption signal.

 

(see page 10).

 

 

●

Check Caption Channel.

 

 

 

 

 

 

 

 

 

Menu System words seem

●

Maybe a foreign language is

●

Reselect your menu language choice

 

misspelled.

 

selected.

 

using the on-screen menu.

 

 

 

 

 

 

 

Remote Control will

●

Check batteries.

●

Replace batteries.

 

not work.

●

Check if TV set is plugged in.

●

Aim remote control at front of TV.

 

 

 

 

 

 

Cabinet makes popping

●

This is a normal condition during warm-up and cool

 

sound.

 

down of the plastic cabinet parts.

 

 

 

 

 

 

 

 

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