PROBLEMS AND SOLUTIONS

IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations, toll-free at 1-800-348-0751between 9 AM - 7 PM (EST) Monday through Friday and 11 AM - 5 PM (EST) Saturday. Or, contact your local Power Wheels® authorized service center. For the location nearest you, please visit us on-line at www.powerwheels.com, or call 1-800-348-0751.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Vehicle does not run

Undercharged battery

Charge the battery. A new battery should have been charged for

 

 

at least 18 hours before using the vehicle for the fi rst time. After

 

 

fi rst-time use, recharge the battery for at least 14 hours after each

 

 

use. Never charge the battery longer than 30 hours.

 

 

Check all connectors. Make sure the charger connector is plugged

 

 

into the battery, and that the charger is plugged into the wall.

 

 

Make sure power flow to the wall outlet is “ON”.

 

Charger is not working

There is no sure way to tell if your charger is working unless you

 

 

have a volt meter. If you suspect there is a problem with your

 

 

charger, contact your local Power Wheels® authorized service

 

 

center. They can test your charger for you.

 

Tripped thermal fuse

The built-in thermal fuse may “trip” and shut down operation of the

 

 

vehicle if the vehicle is overloaded or the driving conditions too

 

 

severe. Once a fuse has “tripped”, remove your foot from the pedal

 

 

and wait approximately 25 seconds before operating the vehicle

 

 

again. To avoid repeated automatic shutdowns, do not overload the

 

 

vehicle by exceeding the 130 lbs (59 kg) maximum weight capacity

 

 

or by towing anything behind the vehicle. Do not drive up hills or

 

 

run into fi xed objects, which can cause the wheels to stop spinning

 

 

while power is still being supplied to the motors. If a thermal fuse

 

 

continually trips, contact your local Power Wheels® authorized

 

 

service center.

 

Loose wire or loose connectors

Check all wires and connectors. Make sure the motor harness

 

 

connector is plugged into the battery, and that there are no loose

 

 

wires around the motors.

 

Dead battery

If your battery is old or if you have not followed Battery Care

 

 

instructions, your battery may be dead. If you are unsure whether

 

 

or not the battery is dead, you can have it tested at your local

 

 

Power Wheels® authorized service center.

 

Electrical switch damage

The electrical switches can become corroded due to exposure to

 

 

water or moisture, or can jam due to loose dirt, sand or gravel.

 

 

Contact your local Power Wheels® authorized service center for

 

 

diagnosis and repair.

 

Motor damage

Contact your local Power Wheels® authorized service center for

 

 

diagnosis and repair.

Vehicle was running but

Loose wire or loose connectors

Check all wires and connectors. Make sure the motor harness

suddenly stopped

 

connector is plugged into the battery, and that there are no loose

 

 

wires around the motors.

 

Tripped thermal fuse

The built-in thermal fuse may "trip" and shut down operation of the

 

 

vehicle if the vehicle is overloaded or the driving conditions too

 

 

severe. Once a fuse has “tripped”, remove your foot from the pedal

 

 

and wait approximately 25 seconds before operating the vehicle

 

 

again. To avoid repeated automatic shutdowns, do not overload the

 

 

vehicle by exceeding the 130 lbs (59 kg) maximum weight capacity

 

 

or by towing anything behind the vehicle. Do not drive up hills or

 

 

run into fi xed objects, which can cause the wheels to stop spinning

 

 

while power is still being supplied to the motors. If a thermal fuse

 

 

continually trips, contact your local Power Wheels® authorized

 

 

service center.

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Fisher-Price P4266 owner manual Problems and Solutions, Problem Possible Cause Solution