Customer service and technical support


Introduction	Customer service and technical support

•FortiGate Log Message Reference

Available exclusively from the Fortinet Knowledge Center, the FortiGate Log Message Reference describes the structure of FortiGate log messages and provides information about the log messages that are generated by FortiGate units.

•FortiGate High Availability User Guide

Contains in-depth information about the FortiGate high availability feature and the FortiGate clustering protocol.

•FortiGate IPS User Guide

Describes how to configure the FortiGate Intrusion Prevention System settings and how the FortiGate IPS deals with some common attacks.

•FortiGate IPSec VPN User Guide

Provides step-by-step instructions for configuring IPSec VPNs using the web- based manager.

•FortiGate SSL VPN User Guide

Compares FortiGate IPSec VPN and FortiGate SSL VPN technology, and describes how to configure web-only mode and tunnel-mode SSL VPN access for remote users through the web-based manager.

•FortiGate PPTP VPN User Guide

Explains how to configure a PPTP VPN using the web-based manager.

•FortiGate Certificate Management User Guide

Contains procedures for managing digital certificates including generating certificate requests, installing signed certificates, importing CA root certificates and certificate revocation lists, and backing up and restoring installed certificates and private keys.

•FortiGate VLANs and VDOMs User Guide

Describes how to configure VLANs and VDOMS in both NAT/Route and Transparent mode. Includes detailed examples.

Fortinet Knowledge Center

The knowledge center contains troubleshooting and how-to articles, FAQs, technical notes, and more. Visit the Fortinet Knowledge Center at http://kc.forticare.com.

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