BEFORE YOU CALL
PROBLEM |
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| CAUSE |
| CORRECTION |
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WATER DISPENSER |
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Dispenser will not |
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| • Household water line valve is not | • Open household water line valve. See PROBLEM | |
dispense water. |
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| open. |
| section ICE MAKER IS NOT MAKING ANY ICE. |
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| • Freezer door is not closed. | • Ensure that freezer door is closed. | |
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| • Ice & water filter cartridge is clogged. | • | Replace filter cartridge. |
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| • Front filter not fully installed, if | • Push filter in until you hear a “click”. Filter should be | |
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| equipped | ||
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| flush with cabinet. | |
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Water has an odd |
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| • Water has been in the tank for a | • Draw and discard 10 – 12 glasses of water to freshen | |
taste and/or odor. |
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| period of time. |
| the supply and completely rinse out the tank. |
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| • Unit not properly connected to cold | • Connect unit to cold water line that supplies water to | |
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| water line. |
| the kitchen faucet. |
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| • Tubing used in the household water | • For best results, use copper tubing for water | |
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| supply and installation may affect |
| connections. |
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| water taste and odor. |
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| • Water has a high mineral content. | • Contact water treatment plant for help. | |
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Water pressure is |
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| • | • Have someone turn up the | |
extremely low. |
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| low (well systems only). |
| on the water pump system (well systems only). |
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| • Reverse osmosis system is in | • It is normal for a reverse osmosis system to be below | |
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| regenerative phase. | ||
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| 20 psi during the regenerative phase. |
ODORS IN REFRIGERATOR |
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Interior is dirty. |
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| • Interior needs to be cleaned. | • See Care & Cleaning Chart in Care and Cleaning | |
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| section. |
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| • Food with strong odors is in | • | Cover food tightly. |
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| refrigerator. |
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OPENING/CLOSING OF DOORS/DRAWERS |
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Door(s) will not close. |
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| • Door was closed too hard, causing | • Close both doors gently. | |
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| other door to open slightly. |
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| • Refrigerator is not level. It rocks on | • Ensure floor is level and solid, and can adequately | |
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| the floor when moved slightly. | ||
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| • Refrigerator is touching a wall or |
| support the refrigerator. Contact a carpenter to correct |
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| cabinet. |
| a sagging or sloping floor. |
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| • Ensure floor is level and solid, and can adequately | |
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| support the refrigerator. Contact a carpenter to correct |
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| a sagging or sloping floor. |
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Drawers are difficult |
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| • Food is touching shelf on top of | • Keep less food in drawer. | |
to move. |
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| drawer. |
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| • Track that drawers slide on is dirty. | • Clean drawer, rollers, and track. See Care & Cleaning | |
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| Chart in Care and Cleaning section. |
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LIGHT BULB IS NOT ON |
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Light bulb is not on. |
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| • Light bulb is burned out. | • See Replacing Light Bulbs in Care and Cleaning | |
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| section. |
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| • Light switch is stuck. | • Light switch is located on side of refrigerator and | |
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| freezer liners. |
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| • No electric current is reaching | • See PROBLEM section RUNNING OF | |
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| refrigerator. |
| REFRIGERATOR. |
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IF YOU HEAR |
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5 beeps |
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| • A door has been left open for 5 | • These beeps will repeat once every minute until the | |
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| minutes or more. |
| door has been closed. This is normal for the “Door |
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| Ajar” alarm. |
3 beeps |
| • The refrigerator has experienced a | • This is normal when | ||
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| loss of power or a low voltage |
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| condition. |
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26
