|
| Solutions to common problems • BEFORE YOU CALL |
|
|
|
|
|
|
Problem | Possible Causes | Solutions |
|
|
|
Scratches or | Coarse particles such as salt | Be sure cooktop surface and bottom of cooking utensils are |
abrasions on | or sand between cookware | clean before usage. Small scratches do not affect cooking and |
cooktop surface. | and cooktop surface. | will become less visible with time. |
|
|
|
| Cleaning materials not | See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care |
| recommended for ceramic | and Cleaning section of this Use & Care Guide. |
| cooktop have been used. |
|
|
|
|
| Cookware with rough or | Use clean, smooth, |
| dirty bottoms used. |
|
Metal marks on the | Sliding or scraping of metal |
cooktop. | utensils on cooktop surface. |
Do not slide metal utensils on cooktop surface. Use a ceramic- glass cooktop cleaning creme to remove the marks. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care and Cleaning section.
Brown streaks or | Boilovers are cooked onto | Boilovers are cooked onto surface. Use razor blade scraper to |
specks on cooktop | cooktop surface. | remove soil. See "Cooktop Cleaning" in the Care & Cleaning |
surface. |
| section. |
|
|
|
Areas of | Mineral deposits from water | Remove discoloration using a |
discoloration with | and food. | creme. Always be sure to use cookware with clean, dry bottoms. |
metallic sheen on |
|
|
cooktop surface. |
|
|
|
|
|
43